Global Books-in-Print. We deliver worldwide.
Subject headings
Oakleaf Books on Facebook Follow Oakleaf Books on Twitter
How to Deliver Exceptional Customer Service
How to Deliver Exceptional Customer Service
Click to enlarge
ISBN No.: 9780761206385
Format: Audio Cassette
Price: £27.43
Status: Out Of Print (Not available from Oakleaf Books)

You'll learn to: Set up a new customer service department from scratch; Show your staff how to turn customer inquiries & orders into long-term relationships; Evaluate & update your existing customer service system; Teach staffers the five "Cs" of effective oral communication; Design a customer service system to efficiently handle inside sales, order processing, after-sale service, customer support, & technical service; Interview & select the most qualified job applicants, & train them for maximum efficiency; Train your staff to stay calm & polite when handling irate customers; Make a significant bottom-line contribution to your company.

Find Books, eBooks, Bibles, Children's Books, Design Books, Fiction, Graphic Novels, School, Science and Medicine Books -- Books for all Academic Subjects in this Bookshop.