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How to Deliver Exceptional Customer Service
How to Deliver Exceptional Customer Service
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ISBN No.: 9780761206385
Format: Audio Cassette
Price: £28.44
Status: Out Of Print (Not available from Oakleaf Books)

You'll learn to: Set up a new customer service department from scratch; Show your staff how to turn customer inquiries & orders into long-term relationships; Evaluate & update your existing customer service system; Teach staffers the five "Cs" of effective oral communication; Design a customer service system to efficiently handle inside sales, order processing, after-sale service, customer support, & technical service; Interview & select the most qualified job applicants, & train them for maximum efficiency; Train your staff to stay calm & polite when handling irate customers; Make a significant bottom-line contribution to your company.


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