Bianca likes stamps and writing letters and going to the post office. she does not like Yolanda, who works there. A relatable story about facing your fears and giving people a second chance for fans of Miss Nelson Is Missing and My Teacher is a Monster . When Bianca gets stuck in Yolanda's line at the post office, she expects the worst: scowls, claws, teeth . This is what she gets for having a five-letter day. She might not survive . Or will Yolanda surprise her? This hilarious story explores fear and kindness, in that order, when Bianca decides to overcome her terror and ask Yolanda very nicely how her weekend was. and learns that Yolanda is not scary, she's a delight! A truly lovely book about questioning your assumptions and reaching out to another person, no matter how scary they might be.