Contributors xix Preface xxiii Editor-in-Chief xxv Section 1 Overview 1 1.1 Overview of Pet-Specific Care 3 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 1.2 Providing a Lifetime of Care 9 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 1.3 Personalized Care Plans 15 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 1.4 Opportunities for Pet-Specific Care 23 Nan Boss, DVM 1.5 Feline-Friendly Care 27 Jane Brunt, DVM 1.6 Adapting to a New Normal 31 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS Section 2 Concepts and Prospects 37 2.1 Evidence-Based Veterinary Medicine and Personal Bias 39 Brennen McKenzie, MA, MSc, VMD 2.
2 The Role of Incremental Care 43 David Haworth, DVM, PhD 2.3 Prevalence and Incidence 47 Samuel Stewart, DVM, DACVECC and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon) 2.4 Checklists in Veterinary Practice 51 Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) 2.5 Virtual Care (Telehealth) 59 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 2.6 Generational Considerations 65 Kurt A. Oster, MS, SPHR, SHRM-SCP 2.7 Risk Assessment 69 Nan Boss, DVM 2.
8 Risk Management 75 Tara Harmon, APR 2.9 Anticipated Costs of Pet Care 79 Sarah Rumple 2.10 Affordability of Veterinary Services 83 Patricia Khuly, VMD, MBA 2.11 Discounting in Veterinary Practice 87 Mark J. McGaunn, CPA/PFS, CFP® 2.12 Blockchain in Veterinary Medicine 91 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 2.13 Placebo and Nocebo 95 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 2.14 Benefits of the Human-Animal Bond 99 Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour) 2.
15 Promoting the Human-Animal Bond 103 Sarah Rumple 2.16 Pain and Pain Management 107 Mark E. Epstein, DVM, DABVP (Canine/Feline), CVPP 2.17 Emergency Preparedness 113 Lori Massin Teller, DVM, BS (Vet Sci), DABVP (Canine/Feline Practice) 2.18 Population Control 117 Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) 2.19 One Health 121 Donna L. Harris, DVM, MBA, MS(Strategic Foresight) 2.
20 Cancer Precision Medicine 125 Anna Katogiritis, BSc, DVM and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon) Section 3 Hereditary Considerations 129 3.1 Genetic Basics 131 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 3.2 Modes of Inheritance 137 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 3.3 The Genetics of Disease 141 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 3.4 Predicting and Eliminating Disease Traits 147 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 3.5 Conformation Extremes and the Veterinary Team 153 Emma Goodman Milne, BVSc, MRCVS 3.6 Genetic Testing 157 Jerold S. Bell, DVM 3.
7 Genetic Health Registries and Research Organizations 163 Anita M. Oberbauer, PhD 3.8 Genetic Counseling 169 Jerold S. Bell, DVM 3.9 Purebreds, Mixed-Breeds, and Hybrids 175 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 3.10 Advising Clients on Selecting an Appropriate Pet 179 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 3.11 Integrating Genotypic and Phenotypic Testing 183 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 3.12 Orthopedic Screening 189 Jason C.
Nicholas, BVETMED (Hons) 3.13 Breed Predisposition 193 Nan Boss, DVM 3.14 Breed-Specific Variants in Laboratory Testing 199 Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) 3.15 Breed-Related Anesthetic Considerations 203 Tamara Grubb, DVM, PhD, DACVAA 3.16 Breed-Related Drug Sensitivities 209 Patricia Dowling, DVM, MSc, DACVIM (LAIM), DACVCP 3.17 Breed-Related Nutritional Issues 213 Kara M. Burns, MS, MEd, LVT, VTS (Nutrition) 3.
18 Breed-Related Eye Conditions 217 D. J. Haeussler, Jr., BS, MS, DVM, DACVO 3.19 Mixed-Breed Considerations 223 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS Section 4 Nonhereditary Considerations 227 4.1 Canine and Feline Life Stages 229 Sarah Rumple 4.2 Gender-Related Considerations 237 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 4.3 Prevention and Control of Infectious Diseases 241 Krystle L.
Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM) 4.4 Preventing Infectious Diseases in the Small Animal Veterinary Hospital 247 Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM) 4.5 Prevention and Control of Parasites 253 I. Craig Prior, BVSc, CVJ 4.6 Role of the Microbiome 259 Natalie Stilwell, DVM, MS, PhD 4.7 Embracing Early Detection 263 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 4.8 Pet-Specific Relevance of Reference Intervals 267 Ryane E.
Englar, DVM, DABVP (Canine and Feline Practice) 4.9 Periodontal Disease 271 Heidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM 4.10 Environmental Considerations 277 Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) 4.11 Environmental Enrichment 283 Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) 4.12 Homeowner Insurance Considerations 287 Tara Harmon, APR Section 5 Client Service Considerations 291 5.
1 Pet-Specific Customer Service 293 Nan Boss, DVM 5.2 Meeting Client Needs 299 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 5.3 What Clients Expect from the Veterinary Team 303 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 5.4 The Changing Nature of Pet Owners 307 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 5.5 Meeting the Needs of Pet Parents 311 Amanda L. Donnelly, DVM, MBA 5.6 Adoption Source Options 315 Sarah Rumple 5.7 Preadoption Counseling 319 Kara M.
Burns, MS, MEd, LVT, VTS (Nutrition) 5.8 The Biology of Marketing 323 Robert Sanchez 5.9 Dealing with Breeders 327 Maria Inês Ferreira, DVM, MTB 5.10 Discussing Pet-Specific Care 331 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS 5.11 Discussing Finances for Pet-Specific Care 337 Brandon Hess, CVPM, CCFP 5.12 Discussing Anesthetic Risk 341 Tamara Grubb, DVM, PhD, DACVAA 5.13 Improving Client Engagement Through Technology 347 Caitlin DeWilde, BS, DVM 5.14 Client Education Materials 353 Peter Alberti, BSBA 5.
15 Client Appointment Scheduling 357 Kurt A. Oster, MS, SPHR, SHRM-SCP 5.16 Maintaining Client Contact Between Appointments 361 Robert Sanchez 5.17 Ensuring and Measuring Client Satisfaction 365 Caitlin DeWilde, BS, DVM 5.18 Lifetime Support - Pet Trusts and Wills 371 Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS Section 6 Pet-Specific Considerations 375 6.1 Normal Development Stages of Dogs and Cats 377 Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour) 6.2 How Animals Learn 383 Alicea Howell, LVT, VTS (Behavior), KPA, CTP 6.3 Managing Life Changes with Pets 387 Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour) 6.
4 Creating a Pet-Specific User''s Manual 391 Peter Weinstein, DVM, MBA 6.5 Opportunities and Challenges of Providing Services for Low-Income Clients 399 David Haworth, DVM, PhD 6.6 Fear Free® Concepts 403 Marty Becker, DVM 6.7 Cooperative Care 409 Alicea Howell, LVT, VTS (Behavior), KPA, CTP 6.8 Managing Routine Procedures to Minimize Problems 413 Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour) 6.9 Preventing Behavior Problems 417 Kymberley C. McLeod, DVM 6.10 Behavior Problems - Advice 421 Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour) 6.
11 Treating Animals with Behavior Problems 425 Kymberley C. McLeod, DVM 6.12 New Puppy/Kitten Considerations 429 Ryane E. Englar, DVM, DABVP (Canine and Feline Practice) 6.13 Delivering Feline-Friendly Care 433 Kim Kendall, BVSc, MANZCVS (Cat Medicine and Animal Behaviour) 6.14 Pain Prevention, Management, and Conditioning 439 Robin Downing, DVM, MS, DAAPM, DACVSMR, CVPP, CCRP 6.15 Approaching Obesity on a Pet-Specific Basis 445 Ernie Ward, DVM, CVFT (Certified Veterinary Food Therapist) 6.16 Assessing Blood Pressure as an Early Indicator of Disease 455 Ryane E.
Englar, DVM, DABVP (Canine and Feline Practice) 6.17 Senior Care 459 Heidi B. Lobprise, DVM, DAVDC 6.18 Aging Gracefully 465 Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour) 6.19 Problem Aging 469 Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (V.