1. Making connections: healthcare as a case study in the social organisation of work: Davina Allen and Alison Pilnick. 2. The promotion of private health insurance and its implications for the social organisation of healthcare: a case study of private sector obstetric practice in Chile: Susan F. Murray and Mary Ann Elston. 3. Understanding the social organisation of maternity care systems: midwifery as a touchstone: Cecilia Benoit, Sirpa Wrede, Ivy Bourgeault, Jane Sandall, Raymond de Vries and Edwin R. van Teijlingen.

4. Managerialism in the Australian public health sector: towards the hyper-rationalisation of professional bureaucracies: John Germov. 5. What's in a care pathway? Towards a cultural cartography of the new NHS: Ruth Pinder, Roland Petchey, Sara Shaw and Yvonne Carter. 6. Arguing about the evidence: readers, writers and inscription devices in coronary heart disease risk assessment: Catherine M. Will. 7.

Telephone triage, expert systems and clinical expertise: D Greatbatch, G Hanlon, J Goode, A O'Caithain, T Strangleman and D Luff. 8. Finding dignity in dirty work: the constraints and rewards of low-wage home care labour: Clare L Stacey. 9. Access, boundaries and their effects: legitimate participation in anaesthesia: Dawn Goodwin, Catherine Pope, Magge Mort and Andrew Smith. Notes on Contributors. Index.