Leading Performance Management in Local Government walks you through a brief overview of performance measurement, and then delves into successful performance management practices. This collection of readings on performance measurement and management is packed with strategies and guidance from noted experts on leadership in government. You will discover: ¿ Impressive results of performance management efforts by local governments of Baltimore, Charlotte, New York City, Phoenix, Prince William County, San Jose, and Savannah. ¿ A step-by-step guide for establishing a system designed to get results¿and the substantial benefits demonstrated through examples from a training and employment services program and a fleet maintenance department. ¿ What was learned in a North Carolina benchmarking study that included 15 municipalities. ¿ The importance of tying performance measures to the nuts and bolts of service delivery system, illustrated by the experience of the city bus system of Williamsport. Pennsylvania. ¿ The growth of gainsharing as an approach to rewarding employees for achieving results.

¿ The success of Compstat¿a statistical approach to performance management¿in the New York City police department to bring changes in structure and philosophy. ¿ Success factors in CitiStat and key options for local governments wishing to adopt this promising approach to performance management. Edited by the preeminent authority on performance management, David N. Ammons, this book is a must-read for every local government manager and student of public administration. You get solid guidance to develop an effective performance management program and to understand the objectives, rewards, challenges, and pitfalls.