** Chapter - 00: Preface; * Section - Part One: Managing people; ** Chapter - 01: What managers do; ** Chapter - 02: Treating people right; * Section - Part Two: Leading, motivating and engaging people; ** Chapter - 03: Leadership; ** Chapter - 04: Motivating people; ** Chapter - 05: Enhancing engagement; * Section - Part Three: Organizing people; ** Chapter - 06: The process of organizing; ** Chapter - 07: Defining roles; ** Chapter - 08: Team building; ** Chapter - 09: Managing remote workers; * Section - Part Four: Managing performance; ** Chapter - 10: Performance leadership; ** Chapter - 11: Performance leadership skills; * Section - Part Five: Approaches to people management; ** Chapter - 12: Delegating; ** Chapter - 13: Selection interviewing; ** Chapter - 14: Developing people; ** Chapter - 15: Rewarding people; ** Chapter - 16: Managing change; ** Chapter - 17: Managing conflict; * Section - Part Six: Handling people problems and issues; ** Chapter - 18: Approaches to handling people problems; ** Chapter - 19: Dealing with disciplinary problems; ** Chapter - 20: Managing under-performers; ** Chapter - 21: Dealing with negative behaviour; ** Chapter - 22: Dealing with absenteeism and timekeeping issues; ** Chapter - 23: Handling challenging conversations; ** Chapter - 24: Giving bad news; ** Chapter - 25: Managing bias; ** Chapter - 26: Dealing with bullying and harassment; ** Chapter - 27: Appendix: Notes on exercises; ** Chapter - 28: References;.