** Chapter - 00: Introduction: the nature of skill * Section - ONE: PEOPLE MANAGEMENT SKILLS: THE FRAMEWORK ** Chapter - 01: The role of people management; ** Chapter - 02: The skills of people management professionals; * Section - TWO: PEOPLE MANAGEMENT PROCESS SKILLS ** Chapter - 03: Strategic people management skills; ** Chapter - 04: Business partnering skills; ** Chapter - 05: Organization development skills; ** Chapter - 06: Change management skills; ** Chapter - 07: Skills analysis; ** Chapter - 08: Selection interviewing skills; ** Chapter - 09: Learning and development skills; ** Chapter - 10: Reward management skills; * Section - THREE: ANALYTICAL, TECHNICAL AND RESEARCH SKILLS ** Chapter - 11: Analytical and diagnostic skills; ** Chapter - 12: Critical thinking skills; ** Chapter - 13: Evidence-based people management skills; ** Chapter - 14: People analytics skills; ** Chapter - 15: Problem-solving skills; ** Chapter - 16: Decision-making skills; ** Chapter - 17: Systems thinking skills; ** Chapter - 18: Digital skills; ** Chapter - 19: Statistical skills; ** Chapter - 20: Research sklls; * Section - FOUR: PERSONAL SKILLS ** Chapter - 21: Communicating skills; ** Chapter - 22: Report-writing skills; ** Chapter - 23: Speaking skills; ** Chapter - 24: Listening skills; ** Chapter - 25: Influencing skills; ** Chapter - 26: Negotiating skills; ** Chapter - 27: Leadership skills; ** Chapter - 28: Consulting skills; * Section - FIVE: PEOPLE SKILLS ** Chapter - 29: Handling people problems; ** Chapter - 30: Handling challenging conversations; ** Chapter - 31: Political skills; ** Chapter - 32: Managing conflict * Section - SIX: BUSINESS SKILLS ** Chapter - 33: Understanding the business; ** Chapter - 34: Enhancing performance skills; ** Chapter - 35: Administrative skills; ** Chapter - 36: Project management skills.