* Section - PART 1: Managing people; ** Chapter - 01: Getting things done through people: The manager's role; ** Chapter - 02: Managing people for the first time; ** Chapter - 03: Treating people right; ** Chapter - 04: Working with HR; * Section - PART 2: Getting work done through people; ** Chapter - 05: Organizing; ** Chapter - 06: Defining roles; ** Chapter - 07: Communicating; ** Chapter - 08: Delegating; ** Chapter - 09: Managing hybrid workers; ** Chapter - 10: Managing change; * Section - PART 3: Leading, motivating and engaging people and teams; ** Chapter - 11: Leadership; ** Chapter - 12: Motivating people; ** Chapter - 13: Enhancing engagement; * Section - PART 4: People management activities; ** Chapter - 14: Recruitment and selection; ** Chapter - 15: Developing people; ** Chapter - 16: Managing individual performance; ** Chapter - 17: Managing team performance; ** Chapter - 18: Managing reward; * Section - PART 5: Handling people problems and issues; ** Chapter - 19: Approaches to handling people problems; ** Chapter - 20: Dealing with disciplinary problems; ** Chapter - 21: Dealing with individual performance problems; ** Chapter - 22: Dealing with negative behaviour; ** Chapter - 23: Dealing with absenteeism and timekeeping issues; ** Chapter - 24: Handling challenging conversations; ** Chapter - 25: Giving bad news; ** Chapter - 26: Managing bias; ** Chapter - 27: Dealing with bullying and harassment; ** Chapter - 28: Managing conflict; ** Chapter - 29: Appendix: Notes on exercises;.