Preface. Introduction Chapter 1 - What is "Behaviour that Challenges"?. Chapter 2 - Prevention Strategies. Chapter 3 - Building a Positive Environment Chapter 4 - Person-centred Approach. Chapter 5 - Environmental Culture. Chapter 6 - Behaviour Management Old Logic: Punish/Reward. Chapter 7 - Introduction to the 6 Stage Target Model Chapter 8 - Identify Maladaptive Behaviours. Chapter 9 - Identify Positive Behaviours.

Chapter 10 - Causes of Behaviours that Challenge - Reflex. Chapter 11 - Causes of Behaviours that Challenge - The Human Nervous System. Chapter 12 - Stage 2: Understand/Empathise: Causes of Behaviours that Challenge - Trauma. Chapter 13 - Causes of Behaviours that Challenge - Factors that Affect Brain Functioning. Chapter 14 - Causes of Behaviours that Challenge - Reactive. Chapter 15 - Causes of Behaviours that Challenge - Intentional Chapter 16 - Causes of Behaviours that Challenge - The Biopsychosocial Model Chapter 17 - Behavioural Analysis. Chapter 18 - Introduction. Chapter 19 - Developing a Strategy.

Chapter 20 - Step 1 - The Current Strategy. Chapter 21 - Step 2 - Manage the Stress - Recovery from Trauma. Chapter 22 - Step 2 - Manage the Stress - Using the HELP Principle. Chapter 23 - Step 3 - Meet the Need. Chapter 24 - Creating the Plan. Chapter 25 - Teaching Methods. Chapter 26 - Creating a competing pathway. Chapter 27 - Relationships - Professional or Personal Chapter 28 - Self-awareness and Self-management Chapter 29 - The Stages of Escalation Chapter 30 - Signs of Escalation Chapter 31 - Introspection Chapter 32 - Respond Appropriately Chapter 33 - De-escalation through Positive Attitude and Empathy Chapter 34 - Empathy Chapter 35 - Bringing Escalation to a Solution or Resolution.

292 Chapter 36 - Eliminating or Supporting to Cope with the Stress Chapter 37 HELP, PROMPT, WAIT, PROTECT Chapter 38 - Planned Responses Chapter 39 - Stage 6: Learn from Incident APPENDIX 1 - How Angry Do You Get? References quoted within this book.