Dan Barker has had the opportunity to evaluate leaders and managers in action. Through his eyes, the eyes of a blue-collar worker, he has been able to determine what makes the leader successful and why managers have a tendency to fail, along with how the strategies of both groups have a corresponding effect, positive or negative, on the blue-collar worker. The true leader is respectfully designated as a servant-leader. The theory behind servant-leadership is perfect; the reality is, it’s more rare than one would suspect. Dan examines the factors that fuel the leader’s motivation to true servant-leadership and what the underlying forces are that will cause an individual to mismanage rather than lead. He discusses mistakes made, blunders in the mentoring and promotion process, and finally, what America needs to do to get back on track.