PART 1: INTRODUCTION Chapter One The role of supply chain as a key value driver Chapter Two Why Total Supply Chain Management Chapter Three Understanding Total Supply Chain Management and its building blocks PART 2: BUILDING BLOCKS OF SUPPLY CHAIN Chapter Four Customer focus and demand Chapter Five Resource and capacity management Chapter Six Procurement , purchasing and supplier focus Chapter Seven Inventory management Chapter Eight Operations management Chapter Nine Distribution Management PART 3: NEW DEMANDS AND TRENDS Chapter Ten Supply chain in service sectors and non-profit and charity organisations Chapter Eleven Supply chain in emerging markets Chapter Twelve E- supply chain Chapter Thirteen Lean and agile supply chain Chapter Fourteen Supply chain in the retail sector Chapter Fifteen Green Supply Chain Chapter Sixteen Supply Chain for Major Projects PART 4: INTEGRATING SUPPLY CHAIN MANAGEMENT Chapter Seventeen Systems and Procedures Chapter Eighteen Sales and Operations Planning Chapter Nineteen Supply Chain Performance Management Chapter Twenty Case Study examples References Glossary Index.