Preface Introduction PART I: CONTEXT AND CHALLENGES 1. The Public Service Heritage: Context, Continuity, and Change A Day in the Life of Maria Hernandez A Dynamic Environment and Key Principles HRM Principles Historical and Institutional Context Reforming Government in the Clinton and Bush Years: Implications for HR Values, Ethics, and Management Summary and Conclusion Key Terms Exercises Notes References 2. Legal Rights and Responsibilities: Doing the Right Thing Right Job Rights and Responsibilities Privacy Issues Search and Seizure Discrimination Summary and Conclusion Key Terms Exercises PART II: PROCESSES AND SKILLS: FROM START TO FINISH 3. Recruitment: From Passive Posting to Head-Hunting Employer Recruitment High-Quality Recruitment: An Applicant's Perspective Strategic Planning and Management of Vacancies Preliminary Decisions About the Specific Position Advancing From Job Seeking to Career Development Key Terms Exercises Notes 4. Selection: From Civil Service Commissions to Decentralized Decision Making The Bases and Origin of Selection Selection: Four Screening Phases Initial Reviewing and Testing Interviewing and Reference Checks: Reducing the Pool Choosing and Negotiation Postoffer and Hiring Issues Summary and Conclusion Key Terms Exercises Notes References 5. Position Management: Judicious Plan or Jigsaw Puzzle? Three Types of Personnel Strategies The Origins of Position Classification and Management Piecemeal Personnel Patterns Versus Position Classification Systems Job Analysis and Evaluation Job and Position Descriptions Summary and Conclusion Key Terms Exercises Notes References Appendix A Appendix B 6. Motivation Theories of Motivation HRM and the Climate for Motivation Two Individualized Approaches: Psychological Contracts and Feedback Summary and Conclusion Key Terms Exercises Notes References 7. Compensation: Vital, Visible, and Vicious Equity Theory Determination Philosophy Market Forces Job Content Personal Allocation Implications Summary and Conclusion Key Terms Exercises Notes References 8.

Employee-Friendly Policies: Fashionable, Flexible, and Fickle Workforce and Workplace Trends Family/Work Programs Health, Safety, and Wellness Programs Flexible Work Arrangements Implementation, Assessment, and Evaluation Avoiding and Coping With Hostility at Work Best Places to Work Summary and Conclusion Appendix A Appendix B Key Terms Exercises Notes References 9. Training and Development: Creating Learning Organizations The Strategic Role of Training and Development General Principles of Learning Training Strategies Application: Ethics Training Needs Assessment and Evaluation for Training Summary and Conclusion Key Terms Exercises References 10. Appraisal: A Process in Search of a Technique Evolution Common Types of Appraisal Raters Rating Errors Improving the Process Disciplinary Systems Summary and Conclusion Key Terms Exercises Notes References 11. Unions and the Government: Protectors, Partners, and Punishers Differing Views of Unions Paradoxes and Contradictions Representation and Collective Bargaining Hostility Versus Harmony Summary and Conclusion Appendix A Appendix B Key Terms Exercises Notes References Conclusion New Technologies and Human Competencies Taking Individual Responsibility for Paradoxes ENVOI References Glossary Name Index Subject Index About the Authors.