Preface Acknowledgements Introduction Managing People The Paradox Puzzle Pathways Through Paradoxes: Carpe Diem Key Terms References Part I. Context and Challenges 1. The Public Service Heritage: People, Process, and Purpose A Day in the Life of Maria Hernandez Some Challenges in Getting and Managing the Right People Some Basic Definitions The Structure and Role of Human Resource Departments Historical and Institutional Context Reforming Government in the Clinton, Bush, Obama, and Trump Years Human Resource Management Principles Ethics and Moral Management Summary and Conclusion Key Terms Exercises Notes References 2. Legal Rights and Responsibilities: Laws Governing the Workplace The Foundations of Employment Law The Employment Relationship Balancing Employer, Employee, and Societal Interests Privacy Issues Pre-employment Investigations: Truth, Personality, Health, Credit, and Criminal Records Discrimination Summary and Conclusion Key Terms Exercises Notes References Part II. Processes and Skills: From Start to Finish 3. Recruitment: From Passive Posting to Social Media Networking Factors in Recruitment: Employer and Applicant Perspectives Recruitment Steps Planning and Approval Position Announcements Recruitment Strategies Enhancing Recruitment Prospects: The Seeker''s Perspective Summary and Conclusion Key Terms Exercises Notes References 4. Selection: From Civil Service Commissions to Decentralized Decision Making The Bases and Origin of Selection Criteria in Selecting Selection Tests Selection: Four Screening Phases Initial Reviewing and Testing Interviewing and Reference Checks: Narrowing the Pool General Considerations for Those Conducting Interviews Choosing and Negotiation Post-offer and Hiring Issues Summary and Conclusion Key Terms Exercises Appendix: The Professional Commitment Statement for Job Seekers Notes References 5. Position Management: Judicious Plan or Jigsaw Puzzle? Three Types of Personnel Strategies The Origins of Position Classification and Management Job Design and Job Analysis Job and Position Descriptions From Jobs to Job Systems Summary and Conclusion Key Terms Exercises Notes References 6.

Employee Motivation: Possible, Probable, or Impossible? Pull, Push, or Drive? Human Resource Management and the Climate for Motivation Tools of Motivation Summary and Conclusion Key Terms Exercises Notes References 7. Compensation: Vital, Visible, and Vicious Equity and Expectancy Theory Pay Determination Philosophy The Perennial Pay Debate Labor Market Forces: External Competition Job Content: Internal Consistency Individual Considerations: Fairness and Individual Contributions Implications Summary and Conclusion Key Terms Exercises Appendix: Compensation for Graduate Degrees in Public Affairs and Administration Notes References 8. Employee-Friendly Policies: Fashionable, Flexible, and Fickle Family/Work Programs Health, Safety, and Wellness Programs Flexible Work Arrangements Traditional Benefits: Not-So-Employee-Friendly Trends Implementation, Assessment, and Evaluation Avoiding and Coping With Hostility at Work Best Places to Work Summary and Conclusion Key Terms Exercises Appendix A: Questions for Employees and Employers Regarding Telecommuting Arrangements Appendix B: Some Questions to Answer When Considering Implementation of Employee-Friendly Policies Appendix C: Family-Friendly Policies Notes References 9. Training and Development: Exploring New Frontiers General Principles of Learning Training Strategies Organizational Training and Development Strategic T&D Integration Application: Ethics Training Summary and Conclusion Key Terms Exercises Appendix: Needs Assessment and Evaluation for Training References 10. Appraisal: A Process in Search of a Technique Evolution Appraisal Systems Raters Rating Errors: The Underbelly of Appraisals Improving the Process Disciplinary Systems Summary and Conclusion Key Terms Exercises Appendix: Corrective Actions Notes References 11. Unions and the Government: Protectors, Partners, and Punishers Background: Context and Evolution of Employee Relations Differing Views of Unions Paradoxes and Contradictions Trends and Variations Summary and Conclusion Key Terms Exercises Appendix A: Tips for Managers When Dealing with Unions Appendix B: Tips for Unions When Dealing with Managers Notes References 12. Collective Bargaining: Structures, Strategies, and Skills Structure, Representation, and Collective Bargaining Strategies and Skills Bargaining-Related Reforms Hostility Versus Harmony Summary and Conclusion Key Terms Exercises Appendix A: Bargaining Checklist and Observation Sheet Appendix B: Mock Disciplinary Appeal Board Hearing References Conclusion: The Future as Opportunity, Not Destiny New Technologies, Human Competencies, Failures, and Reforms Taking Responsibility for Paradoxes Public Service as a Calling The Years Ahead Envoi: Dream While Awake Exercises Notes References Glossary Index About the Authors.