PrefaceAcknowledgmentsIntroductionPart I: Context and ChallengesChapter 1: The Public Service Heritage: People, Process, and Purpose Some Challenges in Getting and Managing the Right People Some Basic Definitions The Roles of Human Resource Departments Broad Themes of HRM Foundational HRM Legislation HRM Reforms in Modern Times Human Resource Management Principles Ethics and Moral Management Summary and Conclusion Key Terms Note ExercisesChapter 2: Legal Rights and Responsibilities: Laws Governing the Workplace The Foundations of Employment Law The Employment Relationship Balancing Employer, Employee, and Societal Interests Privacy Issues Pre-Employment Investigations: Truth, Personality, Health, Credit, and Criminal Records Discrimination Summary and Conclusion Key Terms Notes ExercisesPart II: Processes and Skills: From Start to Finish Chapter 3: Recruitment: From Passive Posting to Social Media Networking Factors in Recruitment: Employer and Applicant Perspectives Recruitment Steps Planning and Approval Position Announcements Recruitment Strategies Enhancing Recruitment Prospects: The Seeker's Perspective Advancing from Job Seeking to Career Development Summary and Conclusion Key Terms Notes ExercisesChapter 4: Selection: From Civil Service Commissions to Decentralized Decision Making The Bases and Origin of Selection Criteria in Selecting Selection Tests Initial Reviewing and Testing Interviewing and Reference Checks: Narrowing the Pool General Considerations for Those Conducting Interviews Choosing and Negotiation Post-Offer and Hiring Issues Summary and Conclusion Key Terms Notes ExercisesChapter 5: Position Management: Judicious Plan or Jigsaw Puzzle? Three Types of Personnel Strategies The Origins of Position Classification and Management Job Design and Job Analysis Job and Position Descriptions From Jobs to Job Systems Curbing, Cutting, and Eliminating Workforce Summary and Conclusion Key Terms Notes ExercisesChapter 6: Employee Motivation: Possible, Probable, or Impossible? The Sources of Motivation Motivation: Pull, Push or Drive? Motivation: Pull, Push or Drive? Tools of Motivation Summary and Conclusion Key Terms Notes ExercisesChapter 7: Compensation: Vital, Visible, and Vicious Equity and Expectancy Theory Pay Determination Philosophy: Lead, Match, or Lag The Perennial Pay Debate Labor Market Forces: External Competition Job Content: Internal Consistency Individual Considerations: Fairness and Contributions Longevity Pay Implications Summary and Conclusion Key Terms Notes ExercisesChapter 8: Employee-Friendly Policies: Fashionable, Flexible, and Fickle Workforce and Workplace Trends Work-Family Programs Health, Safety, and Wellness Programs Flexible Work Arrangements Traditional Benefits: Not-So-Employee-Friendly Trends Implementation, Assessment, and Evaluation Avoiding and Coping With Hostility at Work Summary and Conclusion Key Terms Notes ExercisesChapter 9: Training and Development: Exploring New Frontiers General Principles of Learning Training Strategies Organizational Training and Development Applications: Workplace Training Summary and Conclusion Key Terms ExercisesChapter 10: Appraisal: A Process in Search of a Technique Evolution Appraisal Systems Raters Rating Errors: The Underbelly of Appraisals Improving the Process Disciplinary Systems Summary and Conclusion Key Terms Notes ExercisesChapter 11: Unions and the Government: Protectors, Partners, and Punishers Background: The Context and Evolution of Employee Relations Differing Views of Unions Collective Bargaining: Structures, Strategies, and Skills Paradoxes and Contradictions Trends and Variations Hostility vs. Harmony Summary and Conclusion Key Terms ExercisesGlossaryAbout the Authors.