Foreword Preface Acknowledgements A HeadAbout the Editors A HeadContributors PartI Leadership Chapter1 Case of the Reluctant Associate Chapter2 Changing Physician Credentialing Chapter3 The New Manager Needs a Coach Chapter4 Why Won'e(tm)t She Just Retire? Chapter5 No Plan in Sight? Succession Planning in a Small Rural Hospital Chapter6 From Nothing to Something 'e" Defining Governance and Infrastructure in a Small Medical Practice Chapter7 Practicing Organizational Culture Without a Leader Chapter8 Governing Board vs. Management Chapter9 Transitioning to a New Leader PartII Management Chapter10 The Toxic Leader Chapter11 Inappropriate Client Behavior Chapter12 A Lottery for Employee Attendance Chapter13 Disorder in the House Chapter14 Managing Health Care Professionals: Mini-Case Studies with Role Play Chapter15 Take a Number Chapter16 The Write Candidate Chapter17 The Price of Hubris Chapter18 Isn'e(tm)t it Great 'e" My Boss Got Promoted and I Got His Job? Chapter19 Strategies for Dealing with Health Care Reform Chapter20 What Can I Do? My Boss is a Bully! Chapter21 Whose Decision is it About Which Positions Are Filled? Chapter22 Changing Patient Behavior: When Obesity is a Death Sentence PartIII Quality/Patient Safety Chapter23 Dialysis Access Chapter24 Medication Error Chapter25 Resistance to Operative Site Marking Chapter26 Surgical Need or Greed? Chapter27 Surgical Site Infection Chapter28 Who'e(tm)s That Guy? Chapter29 Wrong Site Surgery Chapter30 Blood Borne Incident in an STI Clinic PartIV Finance Chapter31 Ghost Posting in the OR Chapter32 Heck No, I Won'e(tm)t Go! I'e(tm)m Not Covering for Free! Chapter33 Improving Block Time Utilization to Increase OR Efficiency Chapter34 Issues with Standardization of Products Chapter35 Perverse Incentives: Reimbursement and Bilateral Surgery Chapter36 The Electronic Medical Record: Efficient Medical Care or Disaster in the Making Chapter37 To Robot or Not? Chapter38 The Debt Collector in the ER Chapter39 The Patient Transportation Department Dilemma Chapter40 Economic Scarcity and Medicaid Chapter41 Can Our Company Add a Wellness Benefit? Chapter42 Outsourcing Medical Care Chapter43 Small Business and Health Insurance Chapter44 Dr. Dave'e(tm)s Depreciating Dental Drill PartV Health Care Professionals/Human Resources Chapter45 Nurse Bullying: Unprofessional Conduct Chapter46 Sleeping on the Job: A Managerial Challenge Chapter47 How Dare You Testify? Chapter48 Sleeping on the Job in the OR Chapter49 Inappropriate Social Networking? Chapter50 An Affair at Work Chapter51 Another California Wildfire Chapter52 Back to School Chapter53 Is Whispering Willows Nursing Home Prepared for a Disaster? Chapter54 Super Natural Medical Center'e(tm)s Staffing Crisis Chapter55 The Lesser of Evils Chapter56 What Did You Say? Chapter57 Dealing With the Bipolar Employee Chapter58 What Should I Do About Freddie? Chapter59 The Foibles of Communication Chapter60 The Dream Job Interview PartVI Health Disparities/Cultural Competence Chapter61 Mini-Cases for Diversity Chapter62 Mrs. Kravitz and Her Cats Chapter63 Pray with Me Chapter64 Birds on a Wire Chapter65 Father Time: A Case of Division Amongst Generations Chapter66 See Me, Hear Me: The Case of the Disempowered Older Adult Chapter67 Diversity in the Health Care Workforce Chapter68 Competition Across the Border Chapter69 Engaging with the Community and Developing Cultural Competence Chapter70 Hispanic Community Feels Excluded from Hiring Process Chapter71 Difficult Family Decisions in the End of Life Chapter72 A Community-Based Health Care Clinic Takes on the Complicated Issue of Abuse PartVII Ethics/Law/Conflict of Interest Chapter73 Conflict of Interest Chapter74 Ethical Issues Over DNR Orders Chapter75 How Dare You Bring Your Girlfriend to Visit Mom? Chapter76 Saline Splash Chapter77 The Gift Catalog Chapter78 Unapproved Treatment: Honey on the Wound Chapter79 When Lunch is More Than a Meal Chapter80 No Good Deed Goes Unpunished Chapter81 Saint or Fake? Chapter82 When 'eoeYes'eMeans 'eoeNo'eChapter83 Emergency Divert Status PartVIII Crossing the Line/Fraud Chapter84 Doctor on Doctor Assault and Battery Chapter85 Inappropriate Touching in the OR Chapter86 Stents in the Cardiac Cath Lab Chapter87 The Case of the Dishonest Employee Chapter88 The Case of the Fake PA Chapter89 The Case of the Snoopy PA Chapter90 Who Stole the X-Rays? Chapter91 Angel of Death Chapter92 Dirty Employees or Bioterrorism? Chapter93 He Said, She Said Chapter94 Dr. X and the Disappearing Clinical Trials Money Chapter95 Murder for Hire Chapter96 The Case of the Cooked Books Chapter97 The PA and the Phony Data Chapter98 The Unregistered Sex Offender Chapter99 Dr. Jim'e(tm)s Wife Disappears Chapter100 Get That Video of Joey Jock Chapter101 Social Networks and Medicine.