For courses in Office Procedures, Office Administration and Management courses. This market-leaderhelps students acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills. Hallmark Features Concise presentation helps students acquire these office skills quickly: File management Time management Employment skills Basic financial forms Telephone techniques Problem solving Human relations Ethical behavior Technology and computer applications Early focus on the employment process- see Chapter 3. Helps students begin planning their job search and developing their resume and cover letter. Thorough discussion of technology- includes Microsoft Office 2007 with Microsoft Office 2003 material on the accompanying website. Addresses technology through its references to the Internet, MS Office, Quick Tips and technology tips.

Offers a flexible approach for those with access to different applications. A focus on ethics- throughout each chapter. Helps students think critically about ethical dilemmas and sharpen their decision-making skills. Three-tier assignment system: Concept Review and Reinforcement focuses on concept retention and includes: Review of Key Concepts, Key Terms, For Your Discussion. Building Your Office Skills develops job skills and includes: Exploring the Workplace: Activities; Developing Critical Thinking Skills: Problem Solving on the Job; Using the Web: Research Activities; Improving Your Writing Skills: Workshops. Simulation: In the Office at Supreme Appliances provides on-the-job experience and includes: functional skill builders, cumulative exercises and portfolio builders.