For courses in Office Administration, Procedure, and Management courses. Office Procedures for the 21st Century, Seventh Edition offers a desirable blend of procedural skills and soft skills and continues to be a market leader. Because of its relevant approach and proven system, it prepares students for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included and reorganized end of chapter exercises are supported by student working papers and a student data CD-ROM. Hallmark Features Comprehensive treatment of office procedural skills- includes relevant and timely topics. Uses a proven system to teach students the skills, strategies, and techniques needed to perform the common office procedures employed in any business. Strong chapter on employment -appears as Chapter 3.

Provides an early focus on the employment process and helps develop students' interviewing and resume writing abilities. Thorough discussion of technology- includes exercises that reinforce learning. Addresses technology through its use of references to the Internet, MS Office, Quick Tips and technology tips. An emphasis on team work and team building -appears throughout the text. Includes end-of-chapter activities that develop team work skills such as an international project in chapters 11 and 12 and a presentation in chapter 13. Supreme Appliance Office Simulation -ends each chapter. Enables students to gain experience completing various tasks as if working in the real office of Supreme Appliances. Student Working Papers packet and Student Data CD-ROM- are available to support the end-of-chapter exercises.

Makes it more convenient for the professor because there is no need for copying forms, activities etc. Helps the student prepare for class and stay organized because assignments are located all in one place.