"This book addresses the importance of employee engagement - the degree to which employees feel connected to their organizations, dedicated to its purposes, and able to utilize their talents to help organizations to succeed. The alarming findings of leadership research confirm that more employees currently feel negatively engaged than fully positively engaged in their relationships with leaders, managers, and supervisors. In addition to identifying the nature of engagement, we have explained why those who lead organizations are so often ineffective - and we offer suggestions throughout this book to help leaders, managers, supervisors, and those who work in Human Resource Management to create organizational relationships that build employee trust, commitment, and ownership. While reading this book, the reader will find well-documented information incorporating the findings of management experts, practitioners, and consultants - but also new ideas that we have refined from our past research about human relationships and leadership effectiveness"--.