Contents: Preface; Introduction, Tom Christensen and Per Lægreid; Part I NPM Processes: Driving Forces: Basic NPM ideas and their development, Jonathan Boston; The political-administrative design of NPM, Peter Aucoin; The relevance of culture for NPM, Koen Verhoest; New public organisations: a revivalist movement, Nils Brunsson. Part II Convergence and Divergence Among Countries: NPM in Anglo-Saxon countries, John Halligan; Public management reform in Continental Europe: national distinctiveness, Walter J.M. Kickert; NPM in Scandinavia, Hanne Foss Hansen; NPM in Asian countries, Anthony B.L. Cheung. Part III Sector Studies: Healthcare states and medical professions: the challenges from NPM, Haldor Byrkjeflot; NPM, network governance and the university as a changing professional organization, Ivar Bleiklie, Jürgen Enders, Benedetto Lepori and Christine Musselin; NPM ideas and social welfare administration, Richard Norman; Utility regulation and NPM, Ian Bartle. Part IV NPM Features: Structural devolution to agencies, Oliver James and Sandra van Thiel; Managing performance and auditing performance, Vital Put and Geert Bouckaert; Managerialism and models of management, Martin Painter; Privatization, Thomas Pallesen; A transformative perspective on public-private partnerships, Carsten Greve and Graeme Hodge.

Part V Effects and Implication of NPM: NPM and the search for efficiency, Rhys Andrews; Unions, corporatist participation and NPM, Paul G. Roness; NPM: restoring the public trust through creating distrust?, Steven Van de Walle; Scientization, Martin Marcussen; An aftermath of NPM: regained relevance of public values and public service motivation, Torben Beck Jørgensen and Lotte Bøgh Andersen; Serving the public? Users, consumers and the limits of NPM, Janet Newman; Responses to NPM: from input to democracy to output democracy, B. Guy Peters; Normativity and NPM: a need for some theoretical coherence, Robert Gregory. Part VI NPM and Beyond: Beyond NPM? Some development features, Tom Christensen and Per Lægreid; Reinventing Weber: the role of institutions in creating social trust, Jon Pierre and Bo Rothstein; Public governance and public services: a 'brave new world' or new wine in old bottles?, Stephen P. Osborne; References; Index.