Introduction1 The Value of Self-Awareness in LeadersCharacteristics of Self-Aware LeadersReflective Questions2 Inviting Feedback, Giving Feedback, and Creating a Culture of CoachabilityWhy Feedback Is EssentialBuilding a Feedback-Friendly Workplace Begins with YouReceiving Feedback as a LeaderPractice Receiving and Acting on Challenging FeedbackGiving Feedback to OthersSet the Stage for a Positive InteractionBe Purposeful When Delivering Negative FeedbackBalance Negative Feedback with PositiveMake It PersonalReflective Questions3 Managing EgoThe Fear-Ego-Pride TriadWhen Ego Gets in the Way, and Why Humility Is the AntidoteDo You Struggle with Humility? A Diagnostic ChecklistBest Practices for Developing HumilityConclusionReflective Questions4 Active ListeningActive Listening Is the Cornerstone of Good CommunicationWhat Impedes Active Listening?Practice and Improve Your Active Listening SkillsAfter Listening, Respond ThoughtfullyCreate a Culture of ListeningConclusionReflective QuestionsNotes5 Empathetic Leadership and Relationship BuildingWhat Is Empathetic Leadership?Why Is Empathetic Leadership Important?Nine Common Pitfalls to AvoidHow Can You Lead Empathetically?Filling Emotional Bank AccountsSupporting Mental HealthSelf-Improvement for LeadersSupporting the Overall CrewReflective QuestionsNotes6 Developing Other EmployeesTraining Your Employees in an Ever-Changing World: Basic PrinciplesChallenge Your Employees and Then Give Them a Chance to FlyThe Value of MentoringTips for Being a Great MentorThe Dos and Don''ts of Being a Great MenteeSeize the Benefits of Reverse MentoringReflective QuestionsNote7 Learn What the What Is for EmployeesWhy the What MattersHow Can Leaders Identify Their Employees'' Whats?How Can Leaders Leverage Their Employees'' Whats?Reflective QuestionsNotes8 Help Your New Employees SucceedHow to Retain New EmployeesGive New Hires the Keys to SuccessReflective Questions9 Reward and Recognize EmployeesReasons to Reward and Recognize EmployeesSix Common Mistakes Leaders Make When Rewarding and Recognizing WorkersEleven Ways to Hardwire Frequent Rewards and Recognitions into Your CultureMaking It Count: How to Ensure Your Rewards and Recognition Are EffectiveReflective QuestionsNotes10 Creating a Culture of Ownership, and How Positivity Plays a Crucial RoleCharacteristics of Employees Who Take OwnershipWhat Is the Relationship Between Positivity and Ownership?Hindrances to Creating a Culture of Positivity and OwnershipThirteen Ways to Create and Sustain a Positive Workplace CultureHow to Encourage Your Crew to Take OwnershipReflective QuestionsNotes11 Culture Busters: We/They, Generalizations, and GossipCulture Buster #1: Disregard for the RulesCulture Buster #2: GeneralizationsCulture Buster #3: We/TheyismCulture Buster #4: GossipCulture Buster #5: Carrying MessagesCulture Buster #6: Bullying and HazingReflective QuestionsNotes12 Change ManagementWhy Leaders Need Change Management SkillsMaking Continuous Improvement a Part of Your Crew''s CultureThe Pitfalls of Positive Change: Seven Mistakes to AvoidManaging Pushback to Change InitiativesReflective QuestionsNotes13 Execution: How to Get Things DoneNine Internal Factors That Get in the Way of ExecutionEighteen Good Habits for Getting Things DoneReflective QuestionsNote14 Clarity Counts: Give Clear DirectionsWhy Is Clear Communication So Important?Define What Good Behavior Looks LikeAre You Leading with Clarity or Confusing Your Crew?Reflective Questions15 Setting and Communicating Bold and Clear GoalsWhat Is a Bold Goal?Four Benefits of Setting Bold GoalsWhat Is the Problem with Setting Low, Achievable Goals?Ten Tips for Setting and Achieving GoalsReflective QuestionsNote16 How to Run a MeetingWhy Meetings Are ImportantWhat Is the Ideal Size for a Meeting Group?Four Benefits of Smaller Meeting GroupsEight Hallmarks of an Unproductive MeetingHow Frontline Leaders Can Get the Most Out of MeetingsWhat About One-On-One Meetings?Reflective QuestionsNotes17 Time and Priority Management and DelegationThe Benefits of Time Management SkillsDo You Need Better Time Management Skills?How to Master Time and Priority ManagementHow to Brush Up on Your Delegation Skills, and Why You ShouldReflective QuestionsNote18 CommunicationWhat Are the Hallmarks of Effective Communication?Why Is Great Communication Important?Communication Don''tsBest Practices for Communicating EffectivelyWhen It Is Vital to Communicate with Your CrewTurning It Around: How Can Leaders Help Their Crews Communicate Effectively?ConclusionReflective QuestionsNote19 Conflict Resolution: How to Have Difficult ConversationsHow to Build Up Your Conflict Management SkillsHow to Have Difficult but Necessary Conversations While Preserving RelationshipsReflective QuestionsNote20 Managing DramaBasics of Workplace DramaFactors Creating or Contributing to DramaTips for Managing Drama in the OrganizationHow to Respond When You Get Upset at WorkReflective Questions21 Managing During Stressful TimesWhy It''s So Important to Manage StressFive Stress Management Mistakes to Avoid MakingManaging Your Own Stress: What You Need to KnowHow to Manage Your Team During Stressful TimesReflective QuestionsNoteIndex.