Project information, Abstract, Introduction, Aims and objectives, Scope and coverage, Methods, Introduction, Sampling and sample, Interviews, Observation, Questionnaires, Data analysis, Literature review, Size and growth of the Internet, Patterns of use and user characteristics, The special case of journalists, Use of commercial online services, Computer-aided journalism, Use of the Internet, Conclusions, Internet use and users, Internet take-up, Factors influencing use, Categorising Internet users, Use of the World Wide Web, Communications, Email, Newsgroups, Internet issues, Information overload, Quality of information, Displacement of other information sources and systems 121 Changes in work practices, Differences of opinion, The Case studies, The Guardian, Sunday Business, Conclusion, References, Appendices, Appendix 1 Media organisations surveyed, Appendix 2 Guidelines for interviewers, Appendix 3 Questionnaire schedule and raw results, Appendix 4 Project publications, List of tables, Table 1 Methods employed and size and origin of sample, Table 2 Use of the Internet: depth interview data, Table 3 Use of the Internet by Times journalists, Table 4 Use of the Internet by student journalists, Table 5 Internet use by age, Table 6 Age profile of interview sample, Table 7 Journalist non-users by age profile, Table 8 Internet use by gender, Table 9 Web use: sites and site types used, Table 10 Purpose of Web visits, Table 11 Use of Email/newsgroups, Table 12 Information overload and the Internet, Table 13 Extent to which librarians and journalists agreed about the Internet.