Introduction - W Richard Scott and Robert E Cole PART ONE: QUESTIONS AND CONCERNS FROM ORGANIZATION THEORY: THREE FOUNDATIONAL PAPERS Management Theory and Total Quality - James W Dean Jr and David E Bowen Improving Research and Practice Through Theory Development Total Quality Management - J Richard Hackman and Ruth Wageman Empirical, Conceptual and Practical Issues Organizing for Continuous Improvement - Sidney G Winter Evolutionary Theory Meets the Quality Revolution PART TWO: THE QUALITY MOVEMENT IN AMERICA Market Pressures and Institutional Forces - Robert E Cole The Early Years of the Quality Movement Patterns in the Deployment of Total Quality Management - George S Easton and Sherry L Jarrell An Analysis of Forty-four Leading Companies Quality Comes to the Public Sector - Linda Kaboolian Quality Improvement - Karl E Weick A Sensemaking Perspective PART THREE: STAGES AND PROCESSES IN QUALITY IMPROVEMENT The Road to "Root Cause" - John Paul MacDuffle Shop-Floor Problem-Solving at Three Auto Assembly Plants Getting Quality the Old-Fashioned Way - Nelson P Repenning and John D Sterman Self-Confirming Attributions in the Dynamics of Process Improvement The Effects of Total Quality Management on Corporate Performance - George S Easton and Sherry L Jarrell An Empirical Investigation Organization Quality as a Cultural Variable - Kim S Cameron and Carole K Barnett An Empirical Investigation of Quality Cultures Quality as a Cultural Concept - Tomoko Hamada Messages and Meta-Messages PART FOUR: CONDITIONS AND CONTINGENCIES AFFECTING QUALITY DEVELOPMENT Tailoring Process Management to Situational Requirements - Kathleen M Sutcliffe, Sim B Sitkin and Larry D Browning Beyond the Control and Exploration Dichotomy Speed and Quality in New Product Development - Andrew B Hargadon and Kathleen M Eisenhart An Emergent Perspective on Continuous Organizational Adaptation Quality Improvement Practices and Innovative HRM Practices - Casey Ichniowski and Kathryn Shaw New Evidence on Adoption and Effectiveness The Incentives of Quality and the Quality of Incentives - David I Levine and Kathryn Shaw Quality Improvement and Incentive Pay for Frontline Workers Human Resource Policies and Quality - Thomas A Kochan and Saul Rubinstein From Quality Circles to Organizational Transformation.