Not about the theory or nature of organizational conflict, but rather a book about the personal side of conflict. Creating Balance offers down-to-earth, practical advice on how to build, maintain and mend the important relationships in one's personal and work life. Offering a new perspective, Creating Balance helps readers develop a dear understanding of the difference between the content and relationship issues of a conflict. The book provides information on how to approach each of those issues in an effective way. This valuable book is loaded with stories and examples to help readers understand the true nature of personal conflict and take responsibility for their roles in its resolution.Learn how to respond in the immediate moment of conflict with tools for what to say and what to do.Understand what's going on in the mind and heat of their conflict partner.Discover how to express how they feel and what they want in a non-threatening way.

Comprehend the dynamics of conflict and how and why patterns are set up and repeated.Know how ot plan new wys of thinking and behaving that provide win-win conflict resolution.Be able to set some long-term goals for the relationship in the future.Examines the culture of conflict within business and clearly outlines the steps necessary to resolve it.