Part I Internet Telephony Fundamentals Chapter 1 Traditional Phone Systems In the Beginning Rise of the Machines Ma Bell Breaking Up the Happy Family Mobile Telephone System Internet Consolidate, Merge, and Acquire Important Things to Know About the PSTN Chapter 2 Voice over IP (VoIP) Circuit Switching and Packet Switching How VoIP Works VoIP Signaling How VoIP Carries a Conversation VoIP Features Power in VoIP Networks Putting It All Together Chapter 3 Advantages of Broadband Phone Services Lowering Your Monthly Phone Bill Infrastructure Costs Transport Costs Regulatory Compliance Taxes and Fees Phone Number Flexibility Keeping Your Same Phone Number Virtual Phone Numbers Online Call Management Voice Mail Call Forwarding Call Logs Click to Dial Summary of Advantages Chapter 4 Knowing Your Limits Reliability It''s Electric Reliance on Broadband and the Internet Voice Quality 911 and E911 How 911 and E911 Works The Challenge for VoIP Solutions Summary of Limitations Chapter 5 From the Geek Squad Files Part II Choosing an Internet Phone Service Chapter 6 Inventory of Broadband Phone Services Internet VoIP Phone Services Cable VoIP Digital Phone Services VoIP Chat Services Summary of Broadband Phone Services Chapter 7 Selecting an Internet Phone Service What Will I Use It For? What Is My Backup Plan? Power Backup Line Keeping a Minimal PSTN Line Which Service Should I Choose? Looking at Total Costs Is It Reliable Enough? Does It Have the Features You Need? Are Specialized Devices Supported? Revisiting Safety and 911 Comparing Plans Summary Chapter 8 Selecting VoIP Equipment Cable VoIP Service Equipment Internet VoIP Service Equipment Choosing a Terminal Adapter What Do the Internet VoIP Providers Offer? VoIP Chat Service Equipment Summary Chapter 9 From the Geek Squad Files Part III Going VoIP at Home Chapter 10 Connecting the VoIP Equipment Starting Point Connecting Cable VoIP Service Connecting Internet VoIP Service Signing Up for Service Installing a Stand-alone Terminal Adapter Installing an Integrated Router/Terminal Adapter Connecting VoIP Chat Service Making a Test Call 911 or E911 Registration Summary Addendum: Manually Configuring Terminal Adapters for Home Networks Using Static IP Addresses Chapter 11 Making VoIP Accessible Throughout Your Home Using Cordless Phones with VoIP Separate PSTN and VoIP Lines Two-Line Cordless Phones Using Your Home Telephone Wiring with VoIP Introduction to Home Telephone Wiring Getting Access to Two Lines Home Wiring with Cable VoIP Service Home Wiring with Internet VoIP Service Issues with Multiple Handsets Overloading Your Terminal Adapter''s Ringer Equivalence Number Simultaneous Handsets Off Hook Multiline VoIP Services Specialized Phone Devices Fax TiVo and Satellite Receiver Boxes Home Security/Alarm Systems Summary Chapter 12 Using Wireless Networks to Extend VoIP Wireless Bridges Wireless Phone Jacks Summary Chapter 13 Troubleshooting: Can You Hear Me Now? Classify the Trouble Service Connection Problems Voice Quality Issues Broadband Speed Broadband Network Quality Other Issues Dialing-Related Issues Getting Additional Help from Your VoIP Provider Summary Chapter 14 From the Geek Squad Files Part IV VoIP Chat Services Chapter 15 VoIP Chat Services Instant Messaging Client-Server Peer-to-Peer Internet Messaging with Voice Summary Chapter 16 Using Skype and Google Talk Installing and Using Skype Improving Your Audio Quality Calling People Who Have "Real" Phones (and Phone Numbers) Getting Calls from People Who Use "Real" Phones Installing and Using Google Talk Adding Contacts in Google Talk Using Google Talk Summary Chapter 17 The Future of Telephony A Review of What We Have Now The Cost Battle: Consumers Versus Companies and Governments System Convergence Future Use Scenario Mitigating Factor No. 1: Intrasystem Cooperation Mitigating Factor No. 2: Battery Life and Size Conclusion Chapter 18 From the Geek Squad Files Glossary 1587201623TOC041806.