The Art of Customer Relations : Insights from a Luxury Brand Expert
Client Relationship Coordinator Miwa built a 19-year career at Louis Vuitton Japan, specializing in client development. In 2012, she achieved the highest number of retained clients in Japan and managed a portfolio of over 150 loyal clients. After leaving the company, she launched her own business to share her client relationship expertise. She has delivered over 100 lectures across industries including luxury retail, hospitality, beauty, insurance, and automotive. In 2024, she led an overseas training in Shanghai for a luxury skincare brand. Her Japanese book has sold over 40,000 copies.