PrefaceA Personal Note to ReadersAcknowledgmentsAbout the AuthorsPART I. COMMUNICATION FOUNDATIONSChapter 1 An Overview of Communication Everyday Communication and the Relational Perspective What Is Communication? Communication Is Symbolic Communication Requires Meaning Communication Is Cultural Communication Is Relational Communication Involves Frames Communication Is Both Presentational and Representational Communication Is a Transaction Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 2 Histories and Contexts of Communication The Challenges of Writing History The Development of a Discipline The Emergence of Areas of Study Coming Together (Kind of) as Communication Studies Future of Communication and the Relational Perspective Methods of Studying Communication Social Scientific Approach Interpretivist Approach Critical Approach Improving Communication Studies Through the Relational Perspective Where Next? Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsPART II. COMMUNICATION SKILLSChapter 3 Identities, Perceptions, and Communication Do People Have Core Selves? Identities and Perceptions Identities and Communication Transacting Identity and Other People Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 4 Verbal Communication How Is Verbal Communication Symbolic? Verbal Communication Involves Meaning Verbal Communication Is Relational Verbal Communication Is Cultural Verbal Communication and Frames Verbal Communication Is Presentational Functions of Verbal Communication Relationships and Everyday Talk Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 5 Nonverbal Communication Misconceptions About Nonverbal Communication What Is Nonverbal Communication? The Functions of Nonverbal Communication Types of Nonverbal Communication Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 6 Culture and Communication How Can Culture Be Identified and Studied? Structure-Based Cultural Characteristics Transacting Culture Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 7 Listening Why Is Listening Important? Active Listening Engaged and Relational Listening Critical Listening Recognizing and Overcoming Listening Obstacles Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsPART III. COMMUNICATION CONTEXTSChapter 8 Personal Relationships What Are Personal Relationships? Benefits of Personal Relationships Initiating Relationships: The Relationship Filtering Model Transacting and Maintaining Personal Relationships Coming Apart Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 9 Family Communication Families as . Change and Development in Family Processes Families Communicate! Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 10 Groups and Leaders What Is a Group? Characteristics of Groups Group Development and Decision Making Group Decision Making Is About Relationships Leadership Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 11 Communication in the Workplace Learning About the Workplace Going to Work: The Workplace as a Special Frame The Workplace as a Culture The Workplace as Relationships Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 12 Health Communication Patient and Provider Relationships Social Networks and Health Media, Technology, and Health Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 13 Technology and Media in Everyday Life Perceptions of Technology and Media The Relational Uses of Technology and Media Smartphones: Constructing Identities and Relationships Constructing Identities and Maintaining Relationships Online Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 14 Public and Personal Influence Public Address and Relating to Audiences Sequential Persuasion Emotional Appeals Compliance Gaining Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsChapter 15 Interviewing Preparing for an Interview Interviews Pre-Interview Responsibilities Beginning an Employment Interview Asking the Questions During an Employment Interview Answering the Questions During an Employment Interview Concluding an Employment Interview Post-Interview Responsibilities Focus Questions Revisited Key Concepts Questions to Ask Your Friends Media ConnectionsGlossaryReferencesIndex.