I. COMMUNICATION FOUNDATIONS1. An Overview of Communication Learning Outcomes Everyday Communication and the Relational Perspective What Is Communication? Communication Is Symbolic Communication Requires Meaning Communication Is Cultural Communication Is Relational Communication Involves Frames Communication Is Both Presentational and Representational Communication Is a Transaction Learning Outcomes Revisited Key Concepts Communication and You Technology ConnectionsII. COMMUNICATION SKILLS2. Identities, Perceptions, and Communication Learning Outcomes Basic Assumptions of Identity Creation Identities and Perceptions Transacting Identities: Communication and Performance Transacting Identities: Self-Disclosure Transacting Identities: Other People Learning Outcomes Revisited Key Concepts Communication and You Technology Connections3. Verbal Communication Learning Outcomes How Is Verbal Communication Symbolic? Kenneth Burke''s Pentad Functions of Verbal Communication Learning Outcomes Revisited Key Concepts Communication and You Technology Connections4. Nonverbal Communication Learning Outcomes Misconceptions About Nonverbal Communication What Is Nonverbal Communication? The Functions of Nonverbal Communication Types of Nonverbal Communication Learning Outcomes Revisited Key Concepts Communication and You Technology Connections5. Culture and Communication Learning Outcomes How Can Culture Be Identified and Studied? Structure-Based Cultural Characteristics Transacting Culture Learning Outcomes Revisited Key Concepts Communication and You Technology Connections6.

Listening Learning Outcomes Why Is Listening Important? Active Listening Engaged and Relational Listening Critical Listening Recognizing and Overcoming Listening Obstacles Listening Skills Learning Outcomes Revisited Key Concepts Communication and You Technology ConnectionsIII. COMMUNICATION CONTEXTS7. Personal Relationships Learning Outcomes What Are Personal Relationships? Benefits of Personal Relationships Initiating Relationships: Attraction and the Relationship Filtering Model Developing and Maintaining Relationships Coming Apart Learning Outcomes Revisited Key Concepts Communication and You Technology Connections8. Family Communication Learning Outcomes Families as . Change and Disruption in Family Life Families Communicate! Learning Outcomes Revisited Key Concepts Communication and You Technology Connections9. Groups and Leaders Learning Outcomes What Is a Group? Characteristics of Groups Group Development and Decision Making Group Decision Making Is About Relationships Leadership Learning Outcomes Revisited Key Concepts Communication and You Technology Connections10. Communication and the Workplace Learning Outcomes Learning About the Workplace Going to Work: The Workplace as a Special Frame The Workplace as a Culture The Workplace as Relationships Learning Outcomes Revisited Key Concepts Communication and You Technology Connections11. Health Communication Learning Outcomes Culture, Society, and Health Health Communication Patient-Provider Relationships Social Networks and the Primary Health Goals of Support Media, Technology, and Health Learning Outcomes Revisited Key Concepts Communication and You Technology Connections12.

Technology and Media in Everyday Life Learning Outcomes Perceptions of Technology and Media The Relational Uses of Technology and Media Cell Phones and Relationships Maintaining Relationships and the Internet Learning Outcomes Revisited Key Concepts Communication and You Technology Connections13. Interpersonal Influence Learning Outcomes Presenting to Others and Relating to Audiences Sequential Persuasion Emotional Appeals Compliance Gaining Fallacious Arguments And So . Learning Outcomes Revisited Key Concepts Communication and You Technology Connections14. Interviewing Learning Outcomes Preparing for an Interview Interviews Pre-Interview Responsibilities Beginning an Employment Interview Asking the Questions During an Employment Interview Answering the Questions During an Employment Interview Concluding an Employment Interview Post-Interview Responsibilities Learning Outcomes Revisited Key Concepts Communication and You Technology ConnectionsAppendix: The Discipline of Communication Learning Outcomes The Development of a Discipline The Emergence of Areas of Study Coming Together as Communication Studies Future of Communication and the Relational Perspective Methods of Studying Communication Social Scientific Approach Interpretivist Approach Critical Approach Areas in the Discipline of Communication Final Thoughts and Your Future Learning Outcomes Revisited Key Concepts Communication and You Technology ConnectionsGlossaryReferencesIndex.