I. COMMUNICATION FOUNDATIONS1. An Overview of CommunicationLearning OutcomesEveryday Communication and the Relational PerspectiveWhat Is Communication?Communication Is SymbolicCommunication Requires MeaningCommunication Is CulturalCommunication Is RelationalCommunication Involves FramesCommunication Is Both Presentational and RepresentationalCommunication Is a TransactionLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology ConnectionsII. COMMUNICATION SKILLS2. Identities, Perceptions, and CommunicationLearning OutcomesBasic Assumptions of Identity CreationIdentifies and PerceptionsTransacting Identities: Communication and PerformanceTransacting Identities: Self-DisclosureTransacting Identities: Other PeopleLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections3. Verbal CommunicationLearning OutcomesHow Is Verbal Communication Symbolic?Kenneth Burke''s PentadFunctions of Verbal CommunicationLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections4. Nonverbal CommunicationLearning OutcomesMisconceptions about Nonverbal CommunicationWhat Is Nonverbal Communication?The Functions of Nonverbal CommunicationTypes of Nonverbal CommunicationLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections5. Culture and CommunicationLearning OutcomesHow Can Culture Be Identified and Studied?Structure-Based Cultural CharacteristicsTransacting CultureLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections6.

ListeningLearning OutcomesWhy Is Listening Important?Active ListeningEngaged and Relational ListeningCritical ListeningRecognizing and Overcoming Listening ObstaclesListening SkillsLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology ConnectionsIII. COMMUNICATION CONTEXTS7. Personal RelationshipsLearning OutcomesWhat Are Personal Relationships?Benefits of Personal RelationshipsInitiating Relationships: Attraction and the Relationship Filtering ModelDeveloping and Maintaining RelationshipsComing ApartLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections8. Groups and LeadersLearning OutcomesWhat Is a GroupCharacteristics of GroupsGroup Development and Decision MakingGroup Decision Making Is about RelationshipsLeadershipLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections9. Communication in the WorkplaceLearning OutcomesLearning about the WorkplaceGoing to Work: The Workplace as a Special FrameThe Workplace as a CultureThe Workplace as RelationshipsLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections10. Technology and Media in Everyday LifeLearning OutcomesPerceptions of Technology and MediaThe Relational Uses of Technology and MediaCell Phones and RelationshipsMaintaining Relationships and the InternetLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections11. InterviewingLearning OutcomesPreparing for an InterviewInterviewsPre-Interview ResponsibilitiesBeginning an Employment InterviewAsking the Questions During an Employment InterviewAnswering the Questions During an Employment InterviewConcluding an Employment InterviewPost-Interview ResponsibilitiesLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology ConnectionsIV. PRESENTATION SKILLS IN CONTEXT12.

Preparing for a PresentationLearning OutcomesPresenting RelationshipsGet Ready to PresentHow Do You Analyze Audiences?Selecting Your TopicDetermining the Purpose and Thesis of Your PresentationEvidence and Support MaterialSelecting and using Evidence and Support MaterialSelecting and Searching for Sources (Inventio)Learning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections13. Developing a PresentationLearning OutcomesThe Body: How Do You Develop and Argument?Introductions and ConclusionsLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections14. Giving Informative and Persuasive TalksLearning OutcomesInformative PresentationsPersuasive PresentationsLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections15. Delivering a PresentationLearning OutcomesManaging Emotions about SpeakingGuidelines for Effective DeliveryStyles of DeliveryGoals of Effective DeliveryComponents of Effective DeliveryPresentation AidsManaging Communication ApprehensionLearning Outcomes RevisitedKey ConceptsCommunication and YouTechnology Connections.