PrefaceA Personal Note to ReadersAcknowledgmentsAbout the AuthorsPart I: Communication FoundationsChapter 1: An Overview of CommunicationExploring Communication: Everyday Communication and the Relational PerspectiveCommunication Is SymbolicCommunication Requires MeaningCommunication Is CulturalCommunication Is RelationalCommunication Involves FramesCommunication Is Both Presentational and RepresentationalCommunication Is a TransactionLearning Objectives RevisitedKey TermsCommunication and YouTechnology ConnectionsPart II: Communication SkillsChapter 2: Identities, Perceptions, and CommunicationBasic Assumptions of Identity CreationIdentities and PerceptionsTransacting Identities: Communication and PerformanceTransacting Identities: Self-DisclosureTransacting Identities: Other PeopleLearning Objectives RevisitedKey TermsCommunication and YouTechnology ConnectionsChapter 3: Verbal CommunicationVerbal Communication Is SymbolicVerbal Communication Is CulturalVerbal Communication Is RelationalVerbal Communication Involves FramesVerbal Communication Is Both Presentational and RepresentationalKenneth Burke''s PentadVerbal Communication Is a TransactionLearning Objectives RevisitedKey TermsCommunication and YouTechnology ConnectionsChapter 4: Nonverbal CommunicationWhat Is Nonverbal Communication?The Functions of Nonverbal CommunicationTypes of Nonverbal CommunicationMisconceptions About Nonverbal CommunicationLearning Objectives RevisitedKey TermsCommunication and YouTechnology ConnectionsChapter 5: Culture and CommunicationPoints to Consider When Studying CultureCulture as StructureStructure-Based Cultural CharacteristicsTransacting CultureLearning Objectives RevisitedKey TermsCommunication and YouTechnology ConnectionsChapter 6: ListeningWhy Is Listening Important?Types of ListeningStyles of ListeningRecognizing and Overcoming Listening ObstaclesLearning Objectives RevisitedKey TermsCommunication and YouTechnology ConnectionsPart III: Communication ContextsChapter 7: Personal RelationshipsWhat Are Personal Relationships?Why Do People Form Relationships?Initiating Relationships: Attraction And The Relationship Filtering ModelDeveloping RelationshipsMaintaining RelationshipsComing ApartLearning Objectives RevisitedKey TermsCommunication And YouTechnology ConnectionsChapter 8: Family CommunicationFamilies as StructuresFamilies as SystemsFamilies as TransactedLearning Objectives RevisitedKey ConceptsGlossaryCommunication and YouTechnology ConnectionsChapter 9: Groups and LeadersWhat Is a Group?Characteristics of GroupsGroup Development and Decision MakingGroup Decision Making Is About RelationshipsLeadershipLearning Objectives RevisitedKey ConceptsGlossaryCommunication and YouTechnology ConnectionsChapter 10: Communication and WorkLearning About WorkWork as a Special FrameWork as a CultureWork as RelationshipsLearning Objectives RevisitedKey ConceptsGlossaryCommunication and YouTechnology ConnectionsChapter 11: Health CommunicationHealth CommunicationPatient-Provider RelationshipsSocial Networks and the Primary Health Goals of SupportMedia, Technology, and HealthLearning Objectives RevisitedKey ConceptsGlossaryCommunication and YouTechnology ConnectionsChapter 12: Technology and Media in Everyday LifePerceptions of Technology and MediaThe Relational Uses of Technology and MediaPhones and RelationshipsMaintaining Relationships and the InternetLearning Objectives RevisitedKey ConceptsGlossaryCommunication and YouTechnology ConnectionsChapter 13: Public and Interpersonal InfluencePresentations: Understanding AudiencesPresentations: Convince and ActuateSequential PersuasionEmotional AppealsCompliance Gaining: GoalsCompliance-Gaining: StrategiesFallacious ArgumentsLearning Outcomes RevisitedKey ConceptsGlossaryCommunication and YouTechnology ConnectionsChapter 14: InterviewingInterviewsCover Letters and RésumésPre-Interview Responsibilities for an Employment InterviewBeginning an Employment InterviewAsking the Questions During an Employment InterviewAnswering the Questions During an Employment InterviewConcluding an Employment InterviewLearning Objectives RevisitedKey ConceptsGlossaryCommunication and YouTechnology ConnectionsAppendix A: The Discipline of CommunicationGlossaryReferencesIndex.