PART 1 Groundwork: understanding and diagnosing change 1 Managing change: stories and paradoxes 2 Images of change management 3 Why change? contemporary pressures and drivers 4 What to change? a diagnostic approach PART 2 Implementation: the substance and process of change 5 What changes--and what doesn''t? 6 Vision and the direction of change 7 Change communication strategies 8 Resistance to change 9 Organization development and sense-making approaches 10 Change management, processual, and contingency approaches PART 3 Running threads: sustainability, and the effective change manager 11 Sustaining change versus initiative decay 12 The effective change manager: what does it take?.