* Preface * Acknowledgments * The contemporary fire and emergency services organization: meeting and exceeding stakeholder expectations * Preparing for success in fire and emergency services administration: roles, responsibilities and development opportunities * The evolution of management and leadership: theory and practice * The management functions: building blocks of managerial success * Management versus leadership: enhancing personal and organizational effectiveness * Communication: key to personal and organizational success * Decision making and problem solving: enhancing effectiveness through information management * Human resource management: motivating and empowering personnel * Managing fire and emergency services resources: budgeting and resource management * The venues of fire and emergency services administration: managing on and off the incident scene * Contemporary issues in fire and emergency services administration: managing and leading with integrity * The future of fire and emergency services administration: preparing yourself and your organization for survival and success * Glossary * Appendix A FESHE professional development model * Appendix B FESHE correlation matrix * Appendix C NFPA 1021 standard correlation matrix * Appendix D Listing of relevant NFPA standards * Appendix E Fire and emergency services organizations.