Chapter 1 The Contemporary Organization.- Chapter 2 Challenges Facing Contemporary Organizations.- Chapter 3 Understanding and Valuing Diversity, Equity, and Inclusion.- Chapter 4 Ensuring Organizational Resilience, Survival, and Success.- Chapter 5 Management versus Leadership.- Chapter 6 Planning.- Chapter 7 Organizing.- Chapter 8 Directing.
- Chapter 9 Controlling.- Chapter 10 Communication.- Chapter 11 Decision Making and Problem Solving.- Chapter 12 Managing Organizational Resources.- Chapter 13 The Most Important Resource People.- Chapter 14 Information Management.- Chapter 15 Visionary and Inclusive Leadership.- Chapter 16 Stakeholders and Organizational Success.
- Chapter 17 Primary Stakeholder Groups.- Chapter 18 Understanding Stakeholder Expectations.- Chapter 19 Addressing Stakeholder Expectations.- Chapter 20 Communicating with Stakeholders.- Chapter 21 Stakeholder Engagement, Involvement, and Inclusion.- Chapter 22 Role of Employees in Organizational Success and Survival.- Chapter 23 Understanding Employee Expectations.- Chapter 24 Meeting and Exceeding Employee Expectations.
- Chapter 25 Employee Recruitment.- Chapter 26 Motivating and Empowering Employees.- Chapter 27 Employee Participation and Involvement.- Chapter 28 Training and Developing Employees.- Chapter 29 Coaching and Mentoring Employees.- Chapter 30 Supervising Employees.- Chapter 31 Effective Delegation.- Chapter 32 Creating a Positive Organizational Climate and Work.
- Chapter 33 Communication and Information Dissemination.- Chapter 34 Developing, Implementing, and Administering Policies and Procedures.- Chapter 35 Evaluating and Recognizing Performance.- Chapter 36 Administering Discipline.- Chapter 37 Employee Retention.- Chapter 38 Role of Customers in Organizational Success and Survival.- Chapter 39 Understanding Customer Expectations.- Chapter 40 Meeting and Exceeding Customer Expectations.
- Chapter 41 Attracting Customers.- Chapter 42 Communicating with Customers.- Chapter 43 Addressing Customer Concerns, Issues, and Complaints.- Chapter 44 Retaining Customers.- Chapter 45 Role of Stakeholders in Continued Organizational Success and Survival.- Chapter 46 Challenges of the Future.- Chapter 47 Preparing Your Organization for Future Challenges.- Chapter 48 Preparing for Crisis Events and Situations.
- Chapter 49 Understanding and Addressing Stakeholder Expectations.- Chapter 50 Recruiting Employees.- Chapter 51 Training and Developing Employees.- Chapter 52 Communicating with Employees.- Chapter 53 Coaching and Mentoring Employees.- Chapter 54 Affording Employees Opportunities for Participation and Involvement.- Chapter 55 Developing and Administering Policies and Procedures.- Chapter 56 Evaluating and Recognizing Employee Performance.
- Chapter 57 Administering Discipline.- Chapter 58 Understanding and Addressing Customer Expectations.- Chapter 59 Communicating with Customers.- Chapter 60 Addressing Customer Concerns, Issues, and Complaints.- Chapter 61 Preparing for Future Organizational Challenges.