Acknowledgements Introduction Collaboration: Partnerships for Lifelong Learning 1Step Away from the Desk: Re-casting the Reference Librarian as Academic Partner Michael Courtney and Angela Courtney 2 The Scholarly Commons: Emerging Research Services for Graduate Students and Faculty Merinda Kaye Hensley Diversity: Meeting the Information Needs of a Changing Demographic 3The Rainbow Connection: Reference Services for LGBT Community in Academic Libraries Matthew P. Ciszek 4Reference Services in a Shifting World: Other Languages, Other Services Valeria E. Molteni and Eileen K. Bosch 5As Needs Change, So Must We: A Case Study of Innovative Outreach to Changing Demographics Li Fu Technology: Reference Service Beyond the Library Walls 6Roving Reference: Taking the Library to Its Users Zara Wilkinson 7Connecting Questions with Answers Ellie Dworak and Carrie Moore Assessment: Does Reference Make a Difference? 8Transforming Reference Services: More than Meets the Eye Kawanna Bright, Consuella Askew, and Lori Driver 9Dialogic Mapping: Evolving Reference into an Instructional Support for Graduate Research Corinne Laverty and Elizabeth A. Lee 10Does the Reference Desk Still Matter? Assessing the Desk Paradigm at the University of Washington Libraries Deb Raftus and Kathleen Collins Professional Competencies: Skills for a New Generation 11From Ready Reference to Research Conversations: The Role of Instruction in Academic Reference Service Melanie Maksin 12Necessities of Librarianship: Competencies for a New Generation Danielle Colbert-Lewis, Jamillah Scott-Branch, and David Rachlin 13Professional Competencies for the Virtual Reference Librarian: Digital Literacy, Soft Skills, and Customer Service Christine Tobias 14Digital Primary Resources Peggy Keeran Index About the Authors >Assessment: Does Reference Make a Difference? 8Transforming Reference Services: More than Meets the Eye Kawanna Bright, Consuella Askew, and Lori Driver 9Dialogic Mapping: Evolving Reference into an Instructional Support for Graduate Research Corinne Laverty and Elizabeth A. Lee 10Does the Reference Desk Still Matter? Assessing the Desk Paradigm at the University of Washington Libraries Deb Raftus and Kathleen Collins Professional Competencies: Skills for a New Generation 11From Ready Reference to Research Conversations: The Role of Instruction in Academic Reference Service Melanie Maksin 12Necessities of Librarianship: Competencies for a New Generation Danielle Colbert-Lewis, Jamillah Scott-Branch, and David Rachlin 13Professional Competencies for the Virtual Reference Librarian: Digital Literacy, Soft Skills, and Customer Service Christine Tobias 14Digital Primary Resources Peggy Keeran Index About the Authors y Keeran Index About the Authors >Assessment: Does Reference Make a Difference? 8Transforming Reference Services: More than Meets the Eye Kawanna Bright, Consuella Askew, and Lori Driver 9Dialogic Mapping: Evolving Reference into an Instructional Support for Graduate Research Corinne Laverty and Elizabeth A. Lee 10Does the Reference Desk Still Matter? Assessing the Desk Paradigm at the University of Washington Libraries Deb Raftus and Kathleen Collins Professional Competencies: Skills for a New Generation 11From Ready Reference to Research Conversations: The Role of Instruction in Academic Reference Service Melanie Maksin 12Necessities of Librarianship: Competencies for a New Generation Danielle Colbert-Lewis, Jamillah Scott-Branch, and David Rachlin 13Professional Competencies for the Virtual Reference Librarian: Digital Literacy, Soft Skills, and Customer Service Christine Tobias 14Digital Primary Resources Peggy Keeran Index About the Authors >Assessment: Does Reference Make a Difference? 8Transforming Reference Services: More than Meets the Eye Kawanna Bright, Consuella Askew, and Lori Driver 9Dialogic Mapping: Evolving Reference into an Instructional Support for Graduate Research Corinne Laverty and Elizabeth A. Lee 10Does the Reference Desk Still Matter? Assessing the Desk Paradigm at the University of Washington Libraries Deb Raftus and Kathleen Collins Professional Competencies: Skills for a New Generation 11From Ready Reference to Research Conversations: The Role of Instruction in Academic Reference Service Melanie Maksin 12Necessities of Librarianship: Competencies for a New Generation Danielle Colbert-Lewis, Jamillah Scott-Branch, and David Rachlin 13Professional Competencies for the Virtual Reference Librarian: Digital Literacy, Soft Skills, and Customer Service Christine Tobias 14Digital Primary Resources Peggy Keeran Index About the Authors y Keeran Index About the Authors y Keeran Index About the Authors >Assessment: Does Reference Make a Difference? 8Transforming Reference Services: More than Meets the Eye Kawanna Bright, Consuella Askew, and Lori Driver 9Dialogic Mapping: Evolving Reference into an Instructional Support for Graduate Research Corinne Laverty and Elizabeth A.

Lee 10Does the Reference Desk Still Matter? Assessing the Desk Paradigm at the University of Washington Libraries Deb Raftus and Kathleen Collins Professional Competencies: Skills for a New Generation 11From Ready Reference to Research Conversations: The Role of Instruction in Academic Reference Service Melanie Maksin 12Necessities of Librarianship: Competencies for a New Generation Danielle Colbert-Lewis, Jamillah Scott-Branch, and David Rachlin 13Professional Competencies for the Virtual Reference Librarian: Digital Literacy, Soft Skills, and Customer Service Christine Tobias 14Digital Primary Resources Peggy Keeran Index About the Authors y Keeran Index About the Authors e Tobias 14Digital Primary Resources Peggy Keeran Index About the Authors y Keeran Index About the Authors.