NEW - Chapter 3 Contemporary Welfare State Institutions Former Chapter 3 Political, Social, and Economic Influences, has been revised to include a section on poverty and a theoretical section on the welfare state; clarified the section in this chapter on social democracy; expanded the section on federal-provincial relations; added a brief section on demography New Chapter 5 Globalization, Social Movement, and the Physical Ecology. This new chapter focuses on the social inclusion/exclusion, diversity, the move away from government, and the increasing significance of the private and voluntary sectors in social policy. Added a section to Diversity and Social Policy (Chapter 6) on socioeconomic class. Expanded two chapters: Chapter 8 The Policy-Making Process: Stages, Structures, and Analysis; and Chapter 9 The Policy-Making Process: Implementation and Assessment Two new appendices have been created: Appendix A: Social Welfare History Chronology and Appendix B: Social Welfare Web Sites.