Preface xiii Acknowledgments xv Chapter 1 The New Workplace Reality 1 The Changing Nature of Leadership, 4 The Changing Role of the Manager, 5 The Changing Role of HR, 8 The Changing Role of the Employee, 10 Building on These Changes, 11 Notes, 12 Chapter 2 Defining the Generations 13 What the Experts Say, 15 The Big Three--and a Newcomer, 16 Generational Characteristics, 21 The More Things Change, 21 Notes, 23 Chapter 3 Fostering a Culture of Inclusion 25 The Business Case for Diversity, 28 The Role of Company Culture, 29 Overcoming a Negative Culture, 32 Creating an Age-Diverse Culture, 33 Notes, 37 Chapter 4 Setting the Stage for Great Performance 39 Goal Setting, 42 Evaluating Employee Performance, 46 You Get What You Reward, 52 Senior Leadership versus Peer-to-Peer Recognition, 53 The Basics of Recognition, 55 Intrinsic Motivators, 56 Career and Development Recognition, 57 Notes, 60 Chapter 5 Being an Inclusive Manager 61 The Benefits of Inclusion, 63 Breaking Bad Habits, 64 False Thinking of New Managers, 65 Lead by Example, 65 Don''t Emulate Bad Managers, 66 Promoting Respect, 66 Innovation at Both Ends of the Spectrum, 68 Managing Workers Older Than You, 69 The Consequences of Not Being Inclusive, 70 Notes, 71 Chapter 6 Promoting Growth Opportunities 73 The Power of Effective Delegation, 76 Empower Your Employees, 79 Accommodating Different Learning Styles, 80 Experiential Training, 82 Establish a Mentoring Program, 84 Notes, 84 Chapter 7 Managing Differences in Work Ethic 87 Defining Work Ethic, 90 The Importance of Mission to Millennials, 92 Connecting Company Mission to Social Goals, 93 What Managers Can Do, 94 What Companies Can Do, 96 Notes, 97 Chapter 8 Managing Different Work-Life Balance Expectations 99 The Birth of Work-Life Balance, 101 Work-Life Blending versus Balancing, 102 Performance versus Face Time, 103 Managing Flexibility, 105 Managing Virtual Teams, 107 Notes, 109 Chapter 9 Managing Differences in Career Development Planning 111 Expectations of Career Development by Generation, 113 Using Career Development for Succession Planning at All Levels, 116 Five Easy Steps to Creating a Career Plan, 117 Creating a Company-Wide Development Program Specific to Leadership, 119 Creating Your Own Career Development Plan, 122 Notes, 124 Chapter 10 Generational Give and Take 125 Communication Is Key, 127 The How and When of Communication, 128 Appreciating the Contributions of Youth, 131 Valuing the Wisdom of Age, 132 Promoting Positive Interactions, 133 The Challenge of the Young Leading the Wise, 135 Notes, 136 Chapter 11 You as the Motivating Force 137 Expectations of Today''s Manager, 139 Focusing on You, 141 Finding a Mentor, 143 Moving from Tactical Doer to Strategic Thinker, 145 Notes, 147 Appendix A Case Study - Chegg 149 Background, 149 Benefits, 150 Company Culture, 150 Physical Work Environment, 151 Recruiting, 152 Summary, 153 Appendix B Case Study - Consultants: Leadership Development Services, LLC, and RGP 155 Interviewees, 155 Leadership, 156 Flexibility, 158 Work Ethic and Style, 158 Benefits, 159 Appendix C Case Study - Electronic Arts 161 Background, 161 Company Culture, 162 Career Development, 163 Recruiting, 165 Summary, 165 Appendix D Case Study - Hy-Ko Products 167 Background, 167 Benefits and Recruitment, 168 Career Development, 169 Summary, 170 Appendix E Case Study - TECT Corporation 171 Background, 171 Recruitment, 172 Company Culture, 172 Career Development, 173 Summary, 175 Appendix F Case Study - The Andersons 177 Background, 177 Company Culture, 178 Physical Work Environment, 179 Career Development, 180 Benefits, 181 Summary, 181 About the Author 183 Index 185.