Parts 2 & 3 of the California BSIS Skill Training Course for Security Guards (Guard Card). This training manual is intended for use as part of an instructor-led course in accordance with Division 7 of Title 16 of the California Code of Regulations, Article 9, Skill Training Course for Security Guards §643. Skills Training Course for Security Guards and follows the standards prescribed by §7583.6(b) of the Business and Professions Code. This manual may be used exclusively by Bureau of Security and Investigative Services (BSIS) licensed security officer trainers in approved and licensed training facilities or by licensed private or proprietary security officer agencies or business providers. Students must be provided with a personal copy of this manual that they are allowed to keep. This manual is divided into nine (9) lessons: Lesson 3: Public Relations (Community & Customer) Lesson 4: Observation & Documentation Lesson 5: Advanced Arrests, Search & Seizure Lesson 6: Trespass Lesson 7: Communication and its Significance Lesson 8: Liability & Legal Aspects Lesson 9: Handling Difficult People Lesson 10: Chemical Agents Lesson 11: Preserving the Incident Scene.