The final part the continuing 40-hour Skills Training Course for Security Guards, this manual comprises the following lessons: - Lesson 7: Communication and its Significance - Lesson 8: Liability & Legal Aspects - Lesson 9: Handling Difficult People - Lesson 10: Chemical Agents - Lesson 11: Preserving the Incident Scene This manual complies with Division 7 of Title 16 of the California Code of Regulations, Article 9, Skill Training Course for Security Guards §643. Skills Training Course for Security Guards and follows the standards prescribed by §7583.6(b) of the Business and Professions Code.