The back story ix PART ONE GETTING STARTED Chapter One: The Catch-22 Getting a job when you have no experience What nobody tells you when you start out What happens at the trade test Chapter Two: The CV The eight biggest mistakes in your CV How to write a great cover letter Step-by-step CV writing guide Chapter Three: Interview Masterclass Great interview questions and answers Seven mistakes people make during interviews Tips for nailing a phone interview PART TWO MOVING FORWARD Chapter Four: Fast Forward From Beauty Therapist To Senior Therapist The four things you need to know to advance your career Seven mistakes therapists make in the treatment room The c word Building a waiting list Chapter Five: How To Go From Beauty To Aesthetics Different aesthetic environments Progression roles Training Chapter Six: Management Crash Course How to get into management The three components of management How to deal with customer complaints Six things you need to teach your team Chapter Seven: Help, I Suck At Sales Nine strategies to help you improve your sales Thanks, but no thanks PART THREE BLAZING A TRAIL Chapter Eight: Hands-Off Career Options Beauty blogger Front of house/clinic coordinator Retail counter therapist Counter manager Sales rep/brand ambassador Office/sales coordinator Business development manager Lecturer/trainer Chapter Nine: Starting Your Own Business Six things you should know before you start your own business Working from home Renting a room Mobile beauty therapist Freelance beauty temp Setting up a beauty salon Chapter Ten: Success Strategies Twelve hacks for success Tips from the top Conclusion Acknowledgements The Author.