List of figures, List of tables, Preface, Acknowledgements, Introduction, Part I: The problem with information systems projects, 1. A fifty-year context, 2. What have we learnt from failure so far?, 3. Introducing the failure model, 4. High investment but low return, 5. Business and IT: they just can't communicate, 6. Information politics: the new organizational battleground, 7. Over-commitment in information systems projects: when failure is the only option, 8.

Where is the accountability when information systems projects fail?, 9. The silver bullet syndrome: expecting the problems with information systems projects to be solved by a single-shot solution, Part II: Breakthrough to project success, 10. Mastering the basics in four, not so easy, steps, 11. Guaranteeing returns from high-investment information systems projects, 12. Eliminating the culture gap: business and IT working together, 13. Short- and medium-term solutions to information politics, 14. Stopping the escalator: ensuring your information systems projects are successful, 15. Rehabilitating accountability, 16.

Avoiding the silver bullet syndrome: choosing the right tools and techniques, Part III: Optimizing information systems projects, 17. Optimizing the delivery of information systems projects, 18. Changing attitudes towards IT and information systems projects, 19. The bottom line, Epilogue, Notes, Index.