'.packed with models, examples and steps and results in a very practical approach to workplace performance in a culturally diverse environment. This book does not put forward solutions to particular cultural-related performance problems; it gives people and performance managers the tools to analyze performance and identify any problems that may exist in a way that takes cultural differences into account. It is an informative and practical read for HR professionals and line managers working in a multi-cultural organization.' Strategic HR Review '.this book should appeal to a wide audience: those who need the theories of culture and performance engineering, or those who want the practical side of understanding performance measurement, analysing problems and identifying appropriate solutions, or those who prefer to learn about both.This is a valuable book for a number of reasons. First and foremost, the seven-step problem-solving methodology that Hopkins outlines resonates with those who have attempted to move from the values typology that has defined cultural differences and behaviours for the last thirty years.

In fact, this may be a book for everyone working in organisations that have a diverse cultural environment, be they involved in education, training or business.' - Peter van Gelder, Dialogin: The Delta Intercultural academy.