Reviews of previous editions: 'A clear and balanced account of the way public services management has changed and is changing . The great thing about Owen Hughes' book . is that it maps out lucidly and coherently the bigger picture of public services reform.' - Kieran Walshe, Health Service Journal 'A strength of the book is the admirable clarity of its arguments. Indeed, this is one of the best written books of its kind that I have come across. Nor does it suffer from the limitations of country-specific studies, treating the NPM as an international phenomenon.' - Chris Painter, Teaching Public Administration.