Part I Today''s Medical Environment. Chapter 1 The Medical Environment. Chapter 2 The Medical Staff. Chapter 3 Medical Ethics. Chapter 4 Medical Law. Part II Patient Relations. Chapter 5 Interacting with Patients. Chapter 6 Telecommunications.

Chapter 7 Scheduling Appointments. Part III Computers and Information Processing in the Medical Office. Chapter 8 Computerizing the Medical Office. Chapter 9 Medical Documents and Word Processing. Chapter 10 Professional Activities, Travel Arrangements, and Postal and Delivery Services. Chapter 11 Managing Medical Records. Part IV Automating Medical Office Financial Management. Chapter 12 Pegboard Accounting and Computerized Account Management.

Chapter 13 Billing and Collection. Chapter 14 Health Insurance and Coding. Part V Becoming a Career Medical Assistant. Chapter 15 Seeking Employment.