Preface. How to Use the Book. How to Use the Medical Assisting Administrative Skills CD-ROM. PART I: TODAY''S MEDICAL ENVIRONMENT. Chapter 1: The Medical Environment. Chapter 2: The Medical Staff. Chapter 3: Medical Ethics. Chapter 4: Medical law.

PART II: PATIENT RELATIONS. Chapter 5: Interacting with Patients. Chapter 6: Telecommunications. Chapter 7: Scheduling Appointments. PART III: COMPUTERS AND INFORMATION PROCESSING IN THE MEDICAL OFFICE. Chapter 8: Computers in the Medical Office. Chapter 9: Medical Documents and Word Processing. Chapter 10: Professional Activities, Travel Arrangements, Postal and Delivery Services.

Chapter 11: Managing Medical Records. PART IV: AUTOMATING MEDICAL OFFICE FINANCIAL MANAGEMENT. Chapter 12: Pegboard Accounting and Computerized Account Management. Chapter 13: Billing and Collection. Chapter 14: Health Insurance and Coding. PART V: BECOMING A CAREER MEDICAL ASSISTANT. Chapter 15: Seeking Employment. Appendix A: AAMA Medical Assistant Role Delineation Chart.

Appendix B: CAAHEP Standards for Curriculum. Appendix C: ABHES Course Content Requirements. Appendix D: Registered Medical Assistant (RMA [AMT]).