Acknowledgements Preface Introduction - What is Design? - Design 's Relatives - Design 's History - The Concepts 1. Information - From Print to Cyberspace - Making Marks - Case Study 1: Emojis - Graphic Identities - Visualizing Data - Case Study 2: Infographics - Finding our Way - The Return to Craft 2. Things - From Mechanization to Automation - Serial Things - Case Study 3: Chairs - Singular Things - Materials - Case Study 4: the Moneymaker Pump - Ethics 3. Interactions - Designing Machines for People - Affordances and Scripts - Case Study 5: Doors - Interface - Software - Case Study 6: the iPhone - Smart Things - Robots 4. Systems and Services - Systems - Mapping Services - Case Study 7: IKEA - Sharing - Hackathons and Jams - Case Study 8: Uber - Social Design - Government Services 5. Experiences - Interaction and Emotion - Participation - Case Study 9: Facebook - Inclusive Experience - The Experience Economy - Immersive Entertainment - Case Study 10: Universal Design - Tourism 6. Strategies - Organizational Design - Case Study 11: IBM - Strategic Design - Policy - Problems and Methods - Case Study 12: IDEO - Design Thinking Conclusion - Design in the Anthropocene - Technological Fixations - Design Futures Notes Annotated Guide to Further Reading Select Bibliography Index.