Service Management Excellence : Professional Development for Technicians Series
A Practical Approach To Managing A Service Department,Hiring Effectively, Supervising, Leading, Coaching andMentoring A Service Team, Creating A Culture Of CustomerService, Communicating Effectively With Others, UnderstandingDifferent Personalities In The Workplace, Conducting EffectiveMeetings & In-House Training Sessions, and Implementing AFlat Rate Pricing System.