Chapter 1 Purchasing and Supply Management Chapter 2 Supply Organization Chapter 3 Supply Processes Chapter 4 Information Systems and Technology Chapter 5 Quality, Specification and Service Chapter 6 Quantity and Inventory Chapter 7 Transportation and Delivery Chapter 8 Price Chapter 9 Cost Management, Discounts, and Negotiation Chapter 10 Supplier Selection Chapter 11 Investment Recovery Chapter12 Supply Law and Ethics Chapter 13 Research and Metrics Chapter 14 Global Supply Chapter 15 Public Supply Management Chapter 16 Capital Goods Chapter 17 Services Chapter 18 Make or Buy, Insourcing, and Outsourcing Chapter 19 Supplier Relations Chapter 20 Strategy in Purchasing and Supply Management CASE INDEX SUBJECT INDEX.