Acknowledgements Preface: How it all began. Introduction PART ONE Fundamentals 01 What is a coaching culture? Coaching culture defined Developing a vision for the coaching culture Summary Reflections, hints and tips 02 Is having a coaching culture important for your organization? The benefits of a coaching culture Summary Checklist for action 03 Aligning the coaching culture with organizational strategy: getting the right fit What is business strategy? Culture in the context of strategy Coaching culture: getting the right fit Coaching as a catalyst for change Summary PART TWO In practice 04 Creating a coaching culture: the key components A: Board engagement: marketing the concept Engaging the board How to implement: big bang approach or stealth? Setting the scene Gaining leverage Finding a pilot group Finding other places to penetrate the organization Benefits and pitfalls Summary Marketing coaching culture The coaching culture marketing plan Planning the marketing activities Summary Reflections, hints and tips B: The employee life cycle - In the context of a coaching culture Getting started Employee life cycle part one: Induction/on-boarding Employee life cycle part two: Performance management Employee life cycle part three: Preparation for next role Employee life cycle part four: Supporting professional study and development activities Employee life cycle part fi ve: Return to work Employee life cycle part six: Exit management - the final stage of the employee life cycle Summary Reflections, hints and tips C: Developing coaching capability within the organization Coaching capability Internal coaching capability Internal coaching policy How to select effective executive coaches Coaches' induction Summary Reflections, hints and tips 05 Planning and developing the right strategy for your organization A: Creating the desired coaching culture The importance of a methodical process B: Identifying measures and Return on Investment (ROI) What gets measured gets managed Reflections, hints and tips 06 Measurement tools for evaluating coaching The difference between evaluation and return on investment Return on expectation as a measure Results of the coaching itself Creating a measurement roadmap - the final piece of the roadmap Measurement is feedback Summary 07 Conclusion Discovery and self-insight: What is a coaching culture and developing the vision? Doing and being: Creating a coaching culture Know your audience: Board engagement, marketing the concept, the employee life-cycle coaching capability and developing the right strategy Discover if the destination was worth the wait: Return on investment (ROI) and measurement Tool 1 Coaching culture health check diagnostic Tool 2 Coaching culture report Tool 3 Communication strategy Tool 4 Coaching environment Tool 5 Development plan Tool 6 Pre- and post-course training assessment Tool 7 Example training needs analysis Tool 8 Example coaching policy Tool 9 Application process Tool 10 Utilizing coaches Tool 11 Coaching analysis References Index.