List of Figures List of Tables Foreword Preface Acknowledgements Introduction 01 Setting up the coaching relationship The tools to create clear expectations and outcomes The coaching process Coaching assessment form Coaching brief and contract form Coaching self-assessment questionnaire Checklist for establishing contract rules Action plan Coaching evaluation 02 Foundation tools Key tools for managing coaching relationships Listening model Questioning skills and techniques Feedback techniques and examples The ORACLE model Coffee-break coaching Self-coaching 03 Goal setting Tools for gaining clarity on desired outcomes Creating powerful intentions Goal setting Breaking down previous goals Making personal changes Spatial action planning Refreshing goals Removing obstacles Goal visualization Goal visualization script 04 Problem resolution Tools for exploring solutions and creating positive options Logical levels Positive problem solving (reframing) Problem mapping Force field 05 Values and beliefs Tools for discovering what motivates behaviours Internal conflict negotiation Helping individuals reduce stress Changing negative thought patterns Challenging limiting beliefs Determining values Prioritizing values Belief assessment 06 Confidence strategies Tools to create confidence and develop personal performance Reprogramming negative language Confidence building Personal centre of excellence 07 Working effectively with others Tools for analysing and achieving enhanced relationships Behavioural conflict resolution Analysing and resolving conflict 360-degree perspective 08 Personal impact and influence Tools for increasing presence and impact Ideas preparation Communication skills audit and skills inventory 360-degree feedback Modelling yourself and others 09 Enhancing leadership style Tools for developing your strategy and increasing team performance Team climate inventory Improving the delegation process Planning to delegate Prioritizing: paired comparison Prioritizing: importance-urgency grid Strategy development 10 Planning for the future Tools for defining where and what you want to be Life events The Discovery model Ideal work designer Managing my career 11 Ten extra tools from our coaches Goal: setting-ensuring goals are aligned Targeting what's important Guiding others through change SLOBA model for building credibility The alignment process Accountability review Breaking the gridlock Building resilience Building and using a supportive network Establishing a real purpose, meaning and value to client progress Index.