** Chapter - 00: Introduction; * Section - ONE: Setting up the coaching relationship; ** Chapter - 01: The coaching process; ** Chapter - 02: Coaching assessment form; ** Chapter - 03: Coaching brief and contracting form; ** Chapter - 04: Coaching self-assessment questionnaire; ** Chapter - 05: Checklist for establishing contract rules; ** Chapter - 06: Action plan; ** Chapter - 07: Coaching evaluation; * Section - TWO: Foundation tools; ** Chapter - 08: Listening model; ** Chapter - 09: Questioning skills and techniques; ** Chapter - 10: Feedback techniques and examples; ** Chapter - 11: The ORACLE model; ** Chapter - 12: Coffee-break coaching; ** Chapter - 13: Self-coaching; * Section - THREE: Goal setting; ** Chapter - 14: Creating powerful intentions; ** Chapter - 15: Goal setting; ** Chapter - 16: Breaking down previous goals; ** Chapter - 17: Spatial action planning; ** Chapter - 18: Goal visualization; ** Chapter - 19: Goal visualization script; * Section - FOUR: Problem resolution; ** Chapter - 20: Logical levels; ** Chapter - 21: Positive problem solving (reframing); ** Chapter - 22: Problem mapping; * Section - FIVE: Values and beliefs; ** Chapter - 23: Internal conflict negotiation; ** Chapter - 24: Helping individuals reduce stress; ** Chapter - 25: Changing negative thought patterns; ** Chapter - 26: Determining values; ** Chapter - 27: Prioritizing values; ** Chapter - 28: Belief assessment; * Section - SIX: Confidence strategies; ** Chapter - 29: Reprogramming negative language; ** Chapter - 30: Personal centre of excellence; * Section - SEVEN: Working effectively with others; ** Chapter - 31: Behavioural conflict resolution; ** Chapter - 32: Analysing and resolving conflict; ** Chapter - 33: 360-degree perspective; * Section - EIGHT: Personal impact and influence; ** Chapter - 34: Communication skills audit and skills inventory; ** Chapter - 35: 360-degree feedback; * Section - NINE: Enhancing leadership style; ** Chapter - 36: Team climate inventory; ** Chapter - 37: Improving the delegation process; ** Chapter - 38: Planning to delegate; ** Chapter - 39: Prioritizing: paired comparison; ** Chapter - 40: Prioritizing: importance-urgency grid; * Section - TEN: Planning for the future; ** Chapter - 41: Life events; ** Chapter - 42: The discovery model; ** Chapter - 43: Ideal work designer; ** Chapter - 44: Managing my career; * Section - ELEVEN: Developing women; ** Chapter - 45: Identifying super powers through strengths-based portraits; ** Chapter - 46: Reflected strengths portrait exercise; ** Chapter - 47: Improving confidence by changing beliefs; ** Chapter - 48: Questions to change limiting beliefs (part 1); ** Chapter - 49: Questions to change limiting beliefs (part 2); ** Chapter - 50: Confidence building; ** Chapter - 51: Emotional intelligence through modelling; ** Chapter - 52: Managing upwards; * Section - TWELVE: Coaching during change; ** Chapter - 53: Creating a group coaching environment; ** Chapter - 54: Creating tools for group coaching; ** Chapter - 55: Lean change canvas; ** Chapter - 56: Mapping different perspectives; ** Chapter - 57: Hot seat coaching; * Section - THIRTEEN: Ten extra tools from our coaches; ** Chapter - 58: Goal setting - ensuring goals are aligned; ** Chapter - 59: Targeting what''s important; ** Chapter - 60: Guiding others through the change journey; ** Chapter - 61: SLOBA model for building credibility; ** Chapter - 62: The alignment process; ** Chapter - 63: Accountability review; ** Chapter - 64: Breaking the gridlock; ** Chapter - 65: Building resilience; ** Chapter - 66: Building and using a supportive network; ** Chapter - 67: Establishing a real purpose, meaning and value for client progress; * Section - FOURTEEN: A manager''s guide to coaching; ** Chapter - 68: Coaching to improve performance; ** Chapter - 69: Coaching to retain talent; ** Chapter - 70: Coaching people who are in conflict; ** Chapter - 71: Coaching upwards; ** Chapter - 72: Coaching for resistance to change: Dealing with negativity; * Section - FIFTEEN: Building a coaching practice; ** Chapter - 73: Your value proposition; ** Chapter - 74: Creating coaching packages; ** Chapter - 75: Pricing your coaching services; ** Chapter - 76: Managing your business process; ** Chapter - 77: Systems for delivering your coaching services; ** Chapter - 78: Coach yourself first: A coach''s guide to self-reflection (by Mark Bisson); ** Chapter - 79: Tools for supervision (by Mark Bisson).