Preface xi Chapter 1 Project Management Overview 1 Glossary of Terms 2 Activities, Questions, and Exercises 3 Answers to Questions and Exercises 17 Chapter 2 Project Management Growth: Concepts and Definitions 21 Glossary of Terms 21 Activities, Questions, and Exercises 22 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 30 Answers to Questions and Exercises 32 Chapter 3 Organizational Structures 37 Glossary of Terms 37 Activities, Questions, and Exercises 39 The Project Management Center of Excellence: A Review 45 Kerzner "Quick Tips" for the Project Management Institute PMP® Exam 46 Answers to Questions and Exercises 47 Chapter 4 Organizing and Staffing the Project Office and Team 53 Glossary of Terms 53 Activities, Questions, and Exercises 55 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 64 Answers to Questions and Exercises 64 Chapter 5 Management Functions 73 Glossary of Terms 73 Activities, Questions, and Exercises 75 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 88 Answers to Questions and Exercises 90 Chapter 6 Communications Management 97 Glossary of Terms 98 Activities, Questions, and Exercises 99 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 104 Answers to Questions and Exercises 105 Chapter 7 Conflicts 109 Glossary of Terms 110 Activities, Questions, and Exercises 111 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 120 Answers to Questions and Exercises 121 Chapter 8 Special Topics 125 Glossary of Terms 126 Activities, Questions, and Exercises 127 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 136 Answers to Questions and Exercises 138 Chapter 9 The Variables for Success 143 Glossary of Terms 145 Activities, Questions, and Exercises 146 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 155 Answers to Questions and Exercises 156 Chapter 10 Working with Executives 161 Glossary of Terms 162 Activities, Questions, and Exercises 163 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 170 Answers to Questions and Exercises 171 Chapter 11 Planning 175 Glossary of Terms 178 Activities, Questions, and Exercises 180 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 200 Answers to Questions and Exercises 200 Chapter 12 Network Scheduling Techniques 207 Glossary of Terms 208 Time Management Processes: A Brief Review 211 Activities, Questions, and Exercises 215 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 226 Answers to Questions and Exercises 227 Chapter 13 Pricing and Estimating 233 Glossary of Terms 234 Activities, Questions, and Exercises 237 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 246 Answers to Questions and Exercises 247 Chapter 14 Cost Control 251 Glossary of Terms 252 Activities, Questions, and Exercises 257 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 264 Answers to Questions and Exercises 265 Chapter 15 Metrics 269 The Value of Metrics 270 The Ground Rules for Metrics 271 Glossary of Terms 271 Activities, Questions, and Exercises 272 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 277 Answers to Questions and Exercises 279 Chapter 16 Trade-Off Analysis in a Project Environment 281 Glossary of Terms 282 Activities, Questions, and Exercises 283 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 288 Answers to Questions and Exercises 289 Chapter 17 Risk Management 293 Glossary of Terms 294 Activities, Questions, and Exercises 296 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 312 Answers to Questions and Exercises 313 Chapter 18 Learning Curves 317 Glossary of Terms 318 Project Estimating Using Learning Curves 318 Activities, Questions, and Exercises 323 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 325 Answers to Questions and Exercises 326 Chapter 19 Contract Management 329 Major Contract Elements 330 Procurement Strategies 330 Glossary of Terms 331 Activities, Questions, and Exercises 333 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 351 Answers to Questions and Exercises 353 Chapter 20 Quality Management 359 Glossary of Terms 360 Activities, Questions, and Exercises 362 Kerzner "Quick Tips" for the Project Management Institute PMP® and CAPM® Exams 371 Answers to Questions and Exercises 373 Chapter 21 Modern Developments in Project Management 377 The Project Management Maturity Model (PMMM)--A Closer Look 379 Other Developments in Project Management 379 Activities, Questions, and Exercises 384 Answers to Questions and Exercises 386 Chapter 22 PMP® and CAPM® Exam Review 389 Eligibility for the PMP® Exam 390 Eligibility for the CAPM® Exam 391 General Information about the Exams 391 Working the Workbook 392 Preparing for the PMP® Exam 393 Improving Your Project Management Competency 395 Project Management Knowledge Review: Key Topics, Learning Points, and Exam Tips 395 Glossary 396 Project Scope Management Processes 407 Project Schedule Management Processes 410 Project Cost Management Processes 416 Project Quality Management Processes 423 Project Resource Management Processes 431 Project Communications Management Processes 438 Project Risk Management Processes 442 Procurement Management Processes 449 Stakeholder Management Processes 455 General Note about Outputs to PMBOK® Guide Processes 458 Professional Responsibility 458 Project Management Formulas 459 Practice Questions for the Project Management Professional (PMP)® Exam 462 Chapter 23 Challenging and Engaging Questions and Exercises 495 How to Solve Logic Problems 495 Logic Problem #1: Types of Contracts 499 Logic Problem #2: The Mysterious Network Diagram 500 Logic Problem #3: The Incomplete Status Report 501 Logic Problem #4: Another Mysterious Network Diagram 501 Logic Problem #5: Another Mysterious Network Diagram 502 Answers 504 Logic Problem #5 505 Challenging Questions and Scenarios 506 Answers to Challenging Questions 509 Matching (Memory Jogger) Exercises 510 Matching Memory Jogger Answer key: 513 Crashing the Schedule Exercises 514 Crashing the Schedule (Part 2) 515 Analyzing the Schedule 516 Analyzing Yet Another Schedule 517 Answers 518 Earned Value Problems 521 Estimating the Budget at Completion Questions 523 Estimating the Budget at Completion Answers 524 Decision Trees 525.